Job Description

- Technical Support Specialist

Assigned To:

Technology Operations Manager

Reports To:

Blake Burns

Location:

Overland Park, KS (office position)

Job Type:

Full-Time

Hourly Pay Rate:

$25.00

Position Overview

The Technical Support Specialist maintains, supports, and optimizes Titan's IT systems, hardware, and software to ensure reliable access for employees. This role provides troubleshooting, user support, system security, and assists with onboarding and training, serving as the first point of contact for technical issues.

Key Responsibilities

Install, configure, and maintain internal hardware, software, and network systems. Monitor performance, troubleshoot issues, and implement solutions. Provide in-person, phone, and remote technical support. Manage user accounts, permissions, and access in company systems. Maintain IT asset inventory and ensure data security, backups, and recovery systems. Support onboarding by setting up accounts, devices, and training staff. Document IT processes, maintain manuals, and suggest system improvements. Stay current with technological trends and recommend upgrades. Perform other duties as assigned by leadership.

Minimum Qualifications

High school diploma or equivalent; IT/network certifications preferred. Experience in IT support, system administration, or technical troubleshooting. Strong communication skills and problem-solving ability. Proficiency with Microsoft Office, helpdesk systems, and general business software. Knowledge of networking, hardware, and operating systems. Ability to use tools and equipment for hardware repair. Clean background with positive work history.

Preferred Skills

Experience with corporate or security-related IT systems. Familiarity with Active Directory, Microsoft 365, cloud systems, and VPNs. Strong organizational skills, ability to manage multiple projects. Customer service mindset with ability to train non-technical staff. Team-oriented, collaborative approach.

Working Conditions

Primarily office-based with occasional site visits or equipment installs. Requires sitting for extended periods, light lifting (up to 25 lbs), and working under time-sensitive conditions when resolving issues.

Benefits

Paid Orientation Paid Training Referral program 401(k) Health Insurance Paid time off Vision Insurance Dental insurance

What We Offer

Competitive hourly pay, professional growth, and development opportunities. Access to advanced IT tools and a supportive team environment. Paid Orientation & Training, Referral Program, 401(k), Health/Vision/Dental Insurance, Paid Time Off.

Equal Opportunity Statement

Titan Protection and Consulting is an Equal Opportunity Employer and does not discriminate on the basis of age, race, religion, color, sex, national origin, marital status, sexual orientation, gender identity, veteran status, disability, or any other legally protected status. All employment decisions are based on merit, qualifications, and business needs.

Job Type: Full-time

Pay: $25.00 per hour

Expected hours: 40 per week

Benefits:

401(k) matching Dental insurance Health insurance Paid time off Vision insurance
Application Question(s):

Ability to pass criminal history background check and drug screening compliant with local laws? Please answer yes or no
Education:

High school or equivalent (Required)
Language:

English (Required)
Ability to Commute:

Overland Park, KS 66212 (Required)
Work Location: In person