Job Description

Job description

We are seeking a Part-Time Technical Support Specialist to join our team. This role offers 20-30 hours per week, with availability required for three evenings per week between 5-8 PM ET (including Fridays). In this role, you'll assist customers via tickets, chat, and phone, ensuring their issues are resolved quickly and thoroughly. You'll work closely with development and QA teams to identify software issues, document solutions, and contribute to continuous product improvement through detailed feedback and technical documentation

PhishingBox is a proud Equal Opportunity Employer.

Requirements

Technical writing skills Strong written and verbal communication skills Managing multiple tickets or tasks efficiently Ability to complete tasks independently Understanding of web technologies (HTTP, APIs, browsers, cookies, sessions) Familiarity with debugging tools (browser dev tools, network logs) Awareness of SaaS application structure (front-end, back-end, and integrations) Ability to reproduce and document customer issues Familiarity with logs, error messages, and issue escalation processes

Bonus

Experience with Gsuite and MS admin functions to support our integrations Experience using CRM or ticketing systems (Zendesk, Freshdesk, HubSpot, etc.) Email Server Administration Knowledge, SPAM RBLs, SPF, DMARC, Greylisting etc. Experience SQL operations and query knowledge Experience working with popular APIs Microsoft Graph, SSO Providers, LMS, HIRS, etc. Amazon Web Services (AWS) Mobile development experience

Schedule

Monday to Friday Flexible Schedule
Job Type: Part-time

Pay: $40,000.00 - $85,000.00 per year

Expected hours: 20 - 30 per week

Ability to Commute:

Lexington, KY 40507 (Required)
Work Location: In person