Job Description

Technical Support Specialist

Join Orange EV, a fast-growing manufacturer of electric vehicles that are better for the earth, people and the bottom line. Make a difference for the world as part of a company leading the electric vehicle revolution.

Position Summary

We are looking for a Technical Specialist with a passion for product design, development, and customer engagement and a proven track record of supporting service technicians. Candidates are skilled at understanding electric vehicle technical functions and administering in-depth technical support to remotely based technicians. Candidates also bring a history of working with product engineering and manufacturing teams to create tools to educate and advance the knowledge of vehicle diagnostics and repair.

Position Responsibilities

Assist technicians via phone, video call or in person with diagnosis and repair Creation and ownership of technical training materials including Troubleshooting Guides, R&R instructions, Service Manuals, Special Production Instructions, Retrofit Instructions, etc. Administering technical training for new Orange EV hires and customers Daily Technical support of Orange EV Field Service and Customer Technicians Hands-on collaboration with Manufacturing and Service Team Members Working integrally with the Product Engineering Departments on current and future product programs Service Diagnostic Computer and Tooling setup


Position Qualifications3+ years of Automotive or related technical experience A bachelor's degree in a related field preferred Excellent Organizational and Public Speaking Skills Problem solver - adept at troubleshooting and resolving issues Proficient with Microsoft Office Applications: Word, Excel, and Outlook Technical Writing Experience is a plus Computer and Software Setup Experience a plus

Physical Requirements

The ideal candidate must be able to complete all physical requirements of the job with or without a reasonable accommodation: Work is performed in an office and production environment and requires the ability to operate standard office equipment, keyboards, and technical and service equipment. Work in a stationary position up to 75% of the time
Orange EV is an Equal Opportunity Employers and seek diversity in candidates for employment.EEO Employer W/M/Vet/Disabled/Sexual Orientation/Gender Identity