Technical Support Specialist Ii
Job Description
Support internal and external customers with applications, software, and/or hardware. Examples of Job Duties Technical Support Specialist II (ITSRR) Provide excellent technical and customer service by answering & troubleshooting customer calls and/or via online chat.
Provide technical assistance to help customers resolve Internet, wireless, and phone issues.
Use ticketing system to establish customer account trouble history.
Create new tickets to document troubleshooting steps taken to resolve customer issues.
Meet or exceed service level agreements that will provide an outstanding customer experience.
Work other queue assignments and special projects as assigned, to be accomplished while tech is between customer calls.
Monitor assigned queues.
Perform all duties of lower-level titles.
Perform other duties as assigned.
Minimum Qualifications
High School Diploma or equivalent and a minimum of two years experience working with PC\xe2\x80\x99s. Basic knowledge of PC software and Microsoft office.
Preferred Qualifications for TSS II
One Year of experience in the field of Internet Technical Support.
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Job Detail
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Job IdJD4360258
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationAnchorage, AK, United States
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EducationNot mentioned