Job Description

Overview

We are seeking a skilled Technical Support Analyst to join our team. The ideal candidate has a few years of experience supporting the day-to-day technology operations of government institutions. The candidate will provide technical assistance and support to our client's users, ensuring smooth operations of IT systems and infrastructure.

Responsibilities

- Provide technical support and troubleshooting for hardware and software issues
- Respond to IT support tickets in a timely manner
- Assist with the setup, configuration, and maintenance of desktops, laptops, and mobile devices
- Manage user accounts and permissions
- Collaborate with the IT team to resolve complex technical issues
- Document solutions and create knowledge base articles for common problems
- Communicate effectively with users to understand and address their technical needs

Requirements

- Proficiency in Windows operating systems
- Experience in help desk support and IT infrastructure
- Strong customer service skills
- Ability to communicate technical information clearly to non-technical users
- Knowledge of computer management tools and desktop support techniques
- Familiarity with ticketing systems such as Manage
- Understanding of VPN technologies and remote access solutions

If you are a proactive problem-solver with a passion for technology and excellent communication skills, we encourage you to apply for this exciting opportunity as a Technical Support Analyst.

Job Type: Full-time

Pay: $24.00 - $27.00 per hour

Benefits:

401(k) Dental insurance Flexible schedule Health insurance Paid time off
Ability to Commute:

Glenview, IL 60026 (Required)
Ability to Relocate:

Glenview, IL 60026: Relocate before starting work (Preferred)
Work Location: In person