Job Description

$100,000 to $120,000 At Outform Group, our guiding philosophy is Dare To Innovate.



Outform Group specializes in creating tangible consumer engagements that elevate, connect and humanize brand experiences. We unite leading experts in research, strategy, design, innovation and manufacturing, who work together to create unforgettable brand experiences.



Lean, interdisciplinary teams work in close collaboration with clients, helping them to solve their user's biggest problems. Our user-centric, data-driven approach focuses on creating a seamless experience across different environments.

Job Summary

Outform is seeking a dynamic Technical Solutions Manager to lead and optimize our in-store technology deployments for major retail clients. This role is responsible for overseeing the full lifecycle of technical projects, ensuring seamless execution from initial configuration to post-deployment support. The Technical Solutions Manager will drive cross-functional collaboration, manage field support teams, and develop scalable solutions for complex retail technology installations--including LED video walls and advanced device networks. This position requires a strategic thinker with hands-on technical expertise, strong leadership skills, and a passion for delivering innovative solutions in fast-paced environments.

Responsibilities

Project Leadership and Technical Oversight:

Lead technical teams in configuring, deploying, and validating retail technology solutions across multiple projects

Oversee installation, testing, and quality assurance for new content, firmware, and device configurations

Develop and implement best practices for technical execution, ensuring high standards of reliability and performance

Field Support Management:

Coordinate rapid-response teams to resolve post-deployment issues, minimizing downtime and ensuring client satisfaction

Manage travel schedules and resource allocation for field support, including urgent site visits and international deployments

Serve as the escalation point for complex technical challenges, leveraging expertise to deliver lasting solutions

Technical Documentation & Process Improvement:

Oversee the creation and maintenance of technical documentation, including wiring diagrams, installation guides, and troubleshooting manuals

Standardized processes for warehouse and third-party installation teams, ensuring consistency and clarity

Continuously improve support materials and reference guides for internal and external teams

Collaborate with developers in Miami and teams in Union City and Chicago to align technical approaches

Cross-Functional Collaboration:

Partner with developers, production teams, and stakeholders in Miami, Union City, Chicago, and China to align technical strategies

Facilitate technical discussions, drive problem-solving initiatives, and contribute to multidisciplinary project planning

Evaluate technical feasibility and recommend solutions for project challenges

Qualifications

Proven technical aptitude with a broad understanding of hardware, software, and content platforms

Demonstrated leadership experience managing technical teams and complex projects

Exceptional problem-solving and troubleshooting skills, with the ability to diagnose and resolve issues independently

Strong learning agility and adaptability across diverse technical domains

Excellent communication skills, able to convey technical concepts to both technical and non-technical audiences

Self-motivated, results-driven, and comfortable in dynamic, high-pressure environments

Physical Requirements and Travel:

Based in Chicago, IL, with teams distributed across multiple time zones

Ability to travel up to 30% to client offices, Outform locations (Union City, CA; Miami, FL), and retail sites; international travel to China may be required

Must participate in weekly calls with global technical and production teams

Ideal Candidate:

You are a technology enthusiast with hands-on experience in hardware configuration, software troubleshooting, and project management

You thrive on solving complex problems, leading teams, and driving innovation in retail technology environments

If you're energized by technical challenges and passionate about delivering solutions that keep deployments on track, Outform wants to hear from you

Technology enthusiasts who enjoy hands-on problem-solving. Have you built your own PC or dabbled in software coding? Do you know the difference between HDMI and DisplayPort? Have you done any video editing or set up a wireless network? Does configuring an LED wall, updating device firmware, troubleshooting a media player, or diving into an interactive touchscreen challenge sound exciting? If diagnosing technical problems and keeping complex deployments on track energizes you, we'd love to hear from you.

Outform does not provide visa sponsorship now or in the future. Outform does not provide relocation assistance.

Outform Group is an equal opportunity employer. Outform Group makes employment decisions and provides equal employment opportunity without regard to an applicant's or employee's race, sex, color, age, religion, national origin, disability, sexual orientation, gender identity, marital status, military or veteran status, or any other basis protected by federal, state, and local laws. If you need a reasonable accommodation in the application or hiring process, please notify the Outform Group Human Resources department.


Outform Group, Inc. offers a competitive and comprehensive benefits package to include medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) and matching contributions, HSA and FSA, leave programs, paid time off including holidays, and we continually review to align and update our benefit offerings