Job Description

\xe2\x80\x9cEngineers of Air\xe2\x80\x9d MacroAir is the pioneer of the HVLS (High-Volume, Low-Speed) fan industry. We are dedicated to continually innovating and perfecting the world\xe2\x80\x99s most efficient fans for businesses. MacroAir products are made in the USA but can be found around the world creating comfortable climates in a more cost-effective and energy-efficient way than traditional fans and HVAC systems. MacroAir is a family-owned business of innovators - join us! Job Summary Come join the MacroAir family as our Technical Support Representative! In this inside Customer Service role, you\'ll have the opportunity to provide exceptional technical support to our valued distributors, contractors, and customers via phone and email. As a family-owned company, we believe in building and maintaining positive relationships with our customers and delivering the highest quality products and services. You\'ll be responsible for diagnosing issues, creating effective resolution plans, and keeping detailed records of customer interactions. We\'ll rely on you to stay up-to-date on our product line and ensure that our customers receive accurate information about inventory and availability. In addition to providing technical support, you\'ll play a critical role in identifying opportunities for process improvements and promoting optimal efficiency. You\'ll work with other departments to gain a clear view of our processes and suggest solutions to streamline operations. MacroAir is extremely committed to making our employees feel valued and supported. Competitive compensation and benefits packages, as well as opportunities for growth and development are proudly offered. We cannot wait for you to join our family and help us continue to provide exceptional customer service! The identification of Essential Job Function does not display an exhaustive list of all duties that may be assigned to this position, nor does it restrict the related work that may be assigned to this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Essential Job Functions

• Confers with customers by telephone or email to diagnose issues and help formulate a plan to resolve
• Keeps records of all customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken from beginning through resolution
• Understands the company\xe2\x80\x99s product line and stays current on product inventory and availability
• Opens and submits RMA if malfunction is determined to be a manufacturing defect and item is within warranty
• Makes calls to customers to ensure that all repair work was completed and that all problems have been resolved
• Ensures failed units (RMAs) are returned to the factory for analyzation
• Escalates issues to proper departments or management for resolution
• Exhibits growth in knowledge and mastery of the company\xe2\x80\x99s line of products and vernacular
• Collaborates with all departments to take a full scope view of processes and how they flow through necessary systems
• Identifies change in processes and offers applications and solutions to promote optimal efficiency as MacroAir continues to grow
• Adheres to all company employment policies and safe practices
• Performs other duties as assigned

Experience/Training/Education

• High School Diploma or GED
• 2-4 years job-related experience and/or training; or equivalent combination of education and experience
• At least 1-year experience with CRM, ERP, and customer service software
• Experience in manufacturing and electrical engineering work environment
• Proficient in general office software such as Microsoft office suite of programs
• Background in Electronics, Computers preferred

Knowledge/Skills/Abilities Communication: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of the organization. Mathematical: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry. Reasoning: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. Special Requirements

• May be required to work overtime if business necessitates and it is approved

Company Culture MacroAir is committed to a respectful and purposeful work environment; this includes each team member taking responsibility for the greater good of the company and its goal to provide exceptional products and service, and to create a sustainable future for the company and its employee. Each team member is expected to strive for excellence in all aspects of their work, as well as actively engage in. All applicants are evaluated on the basis of their qualifications consistent with applicable state and federal laws without regard to race, color, sex, sexual orientation, gender identity and/or expression, age, religious belief, national origin, marital status, veteran status, medical condition and mental or physical disability. Realty One is an equal opportunity/affirmative action employer. Job Type: Full-time Pay: $20.00 - $22.00 per hour Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Experience:

• Customer service: 1 year (Required)

Work Location: Remote

• Health insurance