Job Description

Thank you for your interest in positions at Idaho State University. Once you have applied, the most updated information on the status of your application can be found by logging into your profile and reviewing your status. For answers to additional questions, please review our .
Technical Records Specialist 2, ISU Health Center (1677)
Pocatello - Main
Institution Information
Idaho State University, established in 1901, is a Carnegie-classified doctoral research and teaching institution, with a culture built on trust, compassion, stability, and hope. ISU serves over 12,000 students in Pocatello, Meridian, Twin Falls, and Idaho Falls. Students and faculty at ISU are leading the way in cutting-edge research and innovative solutions. We are proud to offer exceptional academics nestled in the grand, natural beauty of the West. We invite you to apply to be a part of our University community!

Provides technical support for programs and organizational activities to convey information, determine compliance, and resolve difficult situations; uses expertise in the implementation and maintenance of technical program guidelines; perform related work.
The successful candidate will be responsible for all front office clinic services including: patient scheduling, telephone inquiries, collecting patient fees, referral coordinator, insurance billing, payment posting, compliance management, resolving difficult situations with various constituents, document management (Electronic Medical Record, Financial systems etc.) and day to day clinic operations as directed by the clinic director. They will provide a variety of detail-oriented tasks needing complete accuracy to maximize clinic revenue cycle management. Functions with considerable independence and exercise discretion in applying policies and procedures working with patients, vendors, and insurance companies. Back-office services include, performing basic patient care functions to assist the nursing/clinical staff in a medical clinic with the examination or treatment of patients; perform related work under the direction of the physician or provider. This position is 32 hours per week, working Monday through Friday, approximately 6 hours per day.
This position is not eligible for visa sponsorship at this time.
Key Responsibilities
Electronic Medical Record System Management:

• Maintains patient electronic medical records and ensures that information is complete and accurate (20%).

Revenue Cycle Management:

• Responsible for collecting and depositing patient and insurance payments with complete accuracy. Assist in AR management (30%).

Clinic Operations:

• Responsible for daily clinic operations including: opening/closing clinic, assisting patients, answering phone, assisting with paperwork, medical records, etc. (25%).
• Insurance/ Medicaid Compliance: coordinates with clinicians ensuring documentation is completed/returned within insurance and Medicaid guidelines (10%).

Clinics Director of Operations Support:

• Assists the Clinic Director/Manager of Operations in special projects as needed to support clinic operations (5%).
• Assist nurses or physicians in the operation of medical equipment or provision of individual's care (10%).

Minimum Qualifications
Experience:

• Monitoring record systems to identify and correct errors.
• Interpreting, explaining, and applying laws, regulations, and complex policies for multiple or highly specialized programs.
• Analyzing information and researching a variety of sources to identify and resolve problems or issues.
• Dealing with individuals from varying cultural and socio-economic backgrounds in stressful situations.
• Entering and retrieving data using a computerized record system.
• Composing and proofreading business correspondence.

Specialty Items
Some positions at ISU may require one or more of the following:
Experience:

• Storing, retrieving and compiling information in a report format using database software.
• Reviewing/assessing health care claims.
• Reviewing/assessing dental claims.
• Working with sensitive or restricted data.

Some knowledge of:

• Data management.
• Financial record keeping.

Good knowledge of:

• University academic and/or vocational program requirements and experience applying university policies and procedures to determine graduation requirements.

Additional Information
ISU minimum for this classification is $19.01/hour. Benefits include comprehensive health, dental, and vision; life insurance; disability plan; employee assistance program (EAP); excellent retirement options and company contribution; and generous paid time off/sick leave accrual. To be considered for this opportunity, apply on or before October 9, 2025. All offers of employment are conditional pending the successful completion of a background investigation, provided by HireRight.
Note: Thank you for your interest in positions at Idaho State University. Once you have applied, the most updated information on the status of your application can be found by logging into your profile and reviewing your status. For answers to additional questions, please review our .
Posting Number: req2609
Type: Working 12 months per year
Position: Classified Staff
Division: Kasiska College of Health Prof
Idaho State University is an Equal Employment Opportunity employer, including Veterans and individuals with disabilities.
The State of Idaho is committed to access and reasonable accommodations for individuals with disabilities, auxiliary aids and services are available upon request. If you require an accommodation at any step in our recruitment process, you are encouraged to contact (208) 334-2263 (TTY/TTD: 711), or email ada.coordinator@dhr.idaho.gov.
Preference may be given to veterans who qualify under state and federal laws and regulations.

Skills Required