Job Description

Thank you for your interest in positions at Idaho State University. Once you have applied, the most updated information on the status of your application can be found by logging into your profile and reviewing your status. For answers to additional questions, please review our .
Technical Records Specialist 1, Dental Sciences (7858)
Pocatello - Main
Institution Information
Idaho State University, established in 1901, is a Carnegie-classified doctoral research and teaching institution, with a culture built on trust, compassion, stability, and hope. ISU serves over 12,000 students in Pocatello, Meridian, Twin Falls, and Idaho Falls. Students and faculty at ISU are leading the way in cutting-edge research and innovative solutions. We are proud to offer exceptional academics nestled in the grand, natural beauty of the West. We invite you to apply to be a part of our University community!

Provides a variety of records support functions; reviews and processes documents; determines and explains compliance with laws, rules, regulations and policies and takes appropriate action; maintains a manual or computerized records system; performs related work.
This position is the first point of contact for Pocatello Family Dentistry. The position provides administrative/technical support for the dental program and organizational activities to convey information and maintenance of dental program guidelines, and perform related work. The successful candidate will work approximately 30 hours per week.
This position is not eligible for new visa sponsorship at this time. Candidates who already hold valid U.S. work authorization may be considered.
Key Responsibilities
Multitask at Reception: Efficiently assist with patient care and treatment, managing a busy clinic environment with multiple incoming/outgoing patients and phone calls.
Manage Clinic Schedule: Prioritize and maintain an accurate daily schedule, filling cancellations and schedule changes using Dentrix.
Prepare Patient Documentation: Ensure all patient paperwork and payments are accurate and entered into the EMR system during schedule prep.
Ensure Compliance: Apply complex policies (e.g., HIPAA, Good Faith Estimates, Idaho Patient Act) to ensure compliance when interacting with patients.
Identify Policy Issues: Recognize when issues fall outside existing policies and escalate to the Dental Technical Records Specialist 3 for resolution.
Utilize EMR & Dentrix: Proficiently use Dentrix and EMR to store, retrieve, and compile patient data, generating reports as needed.
Verify Charges & Payments: Ensure daily charges, payments, and adjustments are correct by running Daysheet, verifying patient ledgers, and submitting to the Clinical Site Director.
Submit Dental Claims: Review, assess, and submit accurate dental claims.
Handle Sensitive Data: Maintain confidentiality and security while working with sensitive or restricted patient information.
Operate Office Equipment: Use word processing software at a minimum of 40 words per minute.
Know Dental Codes: Possess knowledge of ADA dental CDT codes for accurate billing and treatment planning.
Review Treatment Plans: Ensure treatment plans are correct, including codes and fees, and communicate necessary corrections with residents and staff.
Assess Sliding Fee Scale (SFS) Eligibility: Review patient information to determine eligibility for the Sliding Fee Scale and ensure accurate billing.
Math for Payment & Billing: Apply mathematical skills to collect patient payments, submit electronic claims, and apply SFS to eligible patients.
Coordinate with Other Offices: Communicate with external dental and medical offices by fax or phone for patients with complex medical histories.
Schedule Appointments: Ensure patients are scheduled for the correct amount of time based on their needs.
Minimum Qualifications
Experience:

• Monitoring a records system to identify and correct errors.
• Researching a variety of sources to resolve problems.
• Interpreting, explaining and applying regulations, laws, or complex policies to carry out assignments.
• Entering and retrieving data using a computerized records system.

Specialty Requirements - Some positions at ISU may require one or both of the following:

• Some knowledge of medical terminology and the general benefits of Medicaid, Medicare and major insurance companies.
• Experience working with sensitive or restricted data.

Additional Information
ISU minimum for this classification is $17.25/hour. Benefits include comprehensive health, dental, and vision; life insurance; disability plan; employee assistance program (EAP); excellent retirement options and company contribution; and generous paid time off/sick leave accrual. To be considered for this opportunity, apply on or before November 18, 2025. All offers of employment are conditional pending the successful completion of a background investigation, provided by HireRight.
Note: Thank you for your interest in positions at Idaho State University. Once you have applied, the most updated information on the status of your application can be found by logging into your profile and reviewing your status. For answers to additional questions, please review our .
Posting Number: req2635
Type: Working 12 months per year
Position: Classified Staff
Division: Division of Health Sciences
Idaho State University is an Equal Employment Opportunity employer, including Veterans and individuals with disabilities.
The State of Idaho is committed to access and reasonable accommodations for individuals with disabilities, auxiliary aids and services are available upon request. If you require an accommodation at any step in our recruitment process, you are encouraged to contact (208) 334-2263 (TTY/TTD: 711), or email ada.coordinator@dhr.idaho.gov.
Preference may be given to veterans who qualify under state and federal laws and regulations.

Skills Required