Job Description

Within the Microsoft Azure Chief Product Office organization, the Customer and Field Experience (CFx) team is dedicated to supporting successful Azure adoption among top customers and strategic segments. The team also equips partners in the Field--sales and support organizations--to broaden adoption. Several roles within CFx collaborate to fulfill this objective. This particular role involves direct engagement with customers, facilitating adoption through solutions engineering and program management of platform improvements. The team builds engineering relationships with key customers through product management engagement and technical assistance, while also overseeing platform enhancements based on customer requests and reported issues, known as Customer Reported Incidents (CRIs). The goal is to improve resiliency, stability, scalability, elasticity, performance, and supportability of the platform for essential workloads.

As a Technical Principal Program Manager, you will serve as a central engineering point of contact for customers, acting as their general contractor across Azure Core. This role focuses on customers in the Financial Services Industry (FSI), providing the opportunity to interface with some of Microsoft's largest and most strategic partners. You will lead technical architecture discussions with support from product owner TPMs and developers, manage the customer engineering relationship, and communicate with Azure Core leadership. This position offers a unique opportunity to deepen your technical expertise in Azure while engaging with executives from both customer organizations and Microsoft. Travel may be required up to 25%.

Your work will help identify patterns and solutions that can be applied across the broader financial services segment. You will collaborate across teams to ensure platform improvements are aligned with customer needs and contribute to scalable, secure, and reliable cloud infrastructure.

Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

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Focused on top Financial Services Industry (FSI) customers. The candidate is expected to apply their knowledge of the Financial Services Industry (FSI) as they craft solutions informed by the customer's specific needs, in partnership with the Azure Product Groups (PGs). Scale Azure's ability to service the Financial Services Industry (FSI) segment by generalizing learnings from specific customers so that the solutions meet the needs of the broader Financial Services Industry (FSI) customer base. Lead technical discussions with Financial Services Industry (FSI) customers, partnering with Azure developers and service teams. Own the customer relationship from an Azure Core standpoint, including managing customer expectations, identifying risks, and proposing data-based mitigations. Generate a joint roadmap for both Microsoft and customer engineering teams, track project schedules, drive development of staging and implementation plans, and lead governance programs. Define success criteria and build relationships for implementing multiple feature areas for crucial cross-functional projects. Coordinate efforts, ensure alignment, and gain buy-in across the business. Drive continuous improvements to the platform by tracking Customer Reported Issues (CRIs), identifying patterns across customers, and prioritizing requirements from different engagements. Partner with other teams to track relevant performance metrics. Drive continuous improvements by validating use cases and writing test cases from scratch. Provide expertise needed for departments to collect performance metrics, oversee customer support, and define, lead, and mentor others in direct customer engagements.

Qualifications

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Required Qualifications:

Bachelor's Degree AND 6+ years experience in engineering, product/technical program management, data analysis, or product development + OR equivalent experience
5+ years of experience supporting Financial Services Industry (FSI) customers or working directly within a Financial Services company + Includes hands-on experience or direct industry roles
+ Demonstrated ability to understand and address FSI-specific needs.
1+ year(s) of experience leading technical discussions and managing customer relationships + Includes partnering with Azure developers and service teams
+ Experience generating joint roadmaps, tracking project schedules, and driving governance programs.
3+ years of experience managing cross-functional and/or cross-team projects.

Other Qualifications:

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: + Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire/transfer and every two years thereafter.

Preferred Qualifications:

Bachelor's Degree AND 10+ years experience in engineering, product/technical program management, data analysis, + OR product development
+ OR equivalent experience.
8+ years of experience managing cross-functional and/or cross-team projects. 1+ year(s) of experience reading and/or writing code (e.g., sample documentation, product demos).


Technical Program Management IC5 - The typical base pay range for this role across the U.S. is USD $139,900 - $274,800 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $188,000 - $304,200 per year.



Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay




Microsoft will accept applications for the role until October 20, 2025.

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Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.