Job Description

About Us

Teknicote, a division of BEST Engineered Surface Technologies, is one of the largest contract surface finishing operations in the United States, operating in a 50,000-square-foot, state-of-the-art facility. Our operations provide automatic, semi-automatic, and manual coating services in a wide range of finishes -- from small, deep-drawn brass tubes to large galvanneal sheet metal telecommunications cabinets.

Whether it's one unit or one million, Teknicote delivers protective, high-quality, decorative, and functional finishes with flexibility, customization, and nearly 50 years of experience.

Become part of a dedicated team that prides itself on quickly responding to customer demands and delivering high-quality parts on time across all of our metal finishing operations.

Position Summary

We are seeking a

Customer Service Representative

to join our team. In this role, you will serve as the liaison between Teknicote and our customers -- managing order entry, coordinating shipments, handling inquiries, and ensuring customer satisfaction from start to finish. This position plays a key role in maintaining our commitment to quality and on-time delivery.

Key Details

Shift:

5:30 AM - 1:00 PM

Training Schedule:

8:00 AM - 5:00 PM

Location:

On-site in the Shipping & Receiving area

Work Environment:

This position is located near a bay door; the work area may be subject to temperature extremes (hot or cold) depending on the season.

A strong sense of urgency and attention to detail are essential.

Responsibilities

Enter customer orders into the system accurately and efficiently Greet customers and handle inquiries in a professional manner Track and communicate order status and delivery updates Generate shipping documents for UPS, FedEx, and LTL shipments Maintain filing systems and assist with year-end document purges Communicate customer requests, rush orders, and changes to the production team Record and document customer complaints via phone and email Receive incoming materials using company software Assist with month-end inventory reports Support compliance with ISO 9001 requirements (document control) Perform other related duties as assigned

Qualifications

Minimum 4 years of experience in a Customer Service role, preferably in a manufacturing or industrial setting Ability to perform basic math calculations accurately Proficient in Microsoft Office (Word, Excel, Outlook); familiarity with E2 ERP or other ERP systems preferred Strong written and verbal communication skills with a professional and customer-focused demeanor Demonstrated ability to prioritize and manage time effectively in a fast-paced, deadline-driven environment Proven ability to work collaboratively within a diverse team to improve processes, quality, and safety Commitment to exemplifying and promoting our BEST values and culture of quality, customer service, safety, and teamwork

Why BEST

Growing company Competitive compensation plan with weekly pay Robust and reasonably affordable benefits package Generous paid time off plan with 9 company-paid holidays 401(k) matching with immediate 100% vesting on employer contributions $100 reimbursement for steel-toed shoes for safety 100% company-paid Short-Term & Long-Term Disability, Basic Life, and AD&D insurance Opportunities for growth and professional development
BEST Engineered Surface Technologies and its divisions are Equal Opportunity Employers. We are committed to providing a workplace that is inclusive, respectful, and free from discrimination and harassment. Employment decisions are based on merit, qualifications, and business needs, without regard to race, color, religion, sex, sexual orientation, gender identity or expression, age, national origin, disability, veteran status, or any other protected characteristic under applicable law.

Job Type: Full-time

Expected hours: 40 - 50 per week

Benefits:

401(k) matching Dental insurance Employee assistance program Health insurance Paid time off Vision insurance
Work Location: In person