Job Description

About Protosthetics

Protosthetics is disrupting traditional manufacturing by bringing 3D printing technology to the frontline of patient care. We provide a full-stack solution--from hardware to software--that allows our clients to create custom devices with precision. We are a fast-paced, tech-forward team looking for someone who loves solving puzzles and helping customers succeed.

The Role

We are looking for a

Technical Customer Service Representative

who is highly organized and technically curious. In this role, you will be the bridge between our customers and our engineering team. You will spend your day managing communication in

HubSpot

and documenting technical bugs or hardware issues in

Jira

.

You don't need a background in 3D printing, but you

must

be someone who enjoys "under the hood" troubleshooting and can maintain a high standard of professional communication under pressure.

Key Responsibilities

Customer Communication:

Own the customer experience by providing clear, concise, and helpful support via email and phone.

CRM Management:

Manage the full customer lifecycle within

HubSpot

, ensuring all contact records, deals, and tickets are accurate and up-to-date.

Technical Documentation:

Translate customer hardware/software issues into detailed, actionable tickets in

Jira

for our engineering and production teams.

3D Printer Troubleshooting:

Learn the mechanics of our 3D printers to help customers resolve calibration, filament, and hardware issues remotely.

Process Organization:

Maintain a "zero-inbox" mentality, ensuring every inquiry is acknowledged, tracked, and resolved efficiently.

Resource Creation:

Help build out our internal and external knowledge base to empower customers to self-solve common issues.

Qualifications & Skills

Required Experience

Communication:

Exceptional written and verbal communication skills. You can make complex technical steps easy for anyone to follow.

The "Stack":

Proficiency with

HubSpot

(or similar CRM) and

Jira

(or similar project management software).

Technical Curiosity:

You are a "tinkerer." Whether it's PC building, basic coding, or fixing home electronics, you enjoy the process of figuring out why something isn't working.

Hyper-Organized:

You find satisfaction in a well-organized dashboard and never let a follow-up task slip through the cracks.

Bonus Points For

Previous experience in a Technical Support or Help Desk role. Experience with 3D printing hardware or Slicing software. Experience in a SaaS or hardware startup environment.

Why Join Protosthetics?

Tech-First Environment:

Work with the latest tools in CRM, project management, and additive manufacturing.

Deep Learning:

We provide comprehensive training on 3D printing technology, turning you into a subject matter expert in a rapidly growing industry.

Impact:

Your ability to resolve issues directly influences the success of our clients and the quality of the products they create.
Protosthetics is an equal opportunity employer. We value candidates who bring different perspectives and a desire to grow alongside us.

Job Type: Full-time

Pay: $42,000.00 - $48,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Vision insurance
Work Location: In person