Job Description

Overview:

Milton CAT is seeking a highly driven person for our Paving Technical Communicator to work in our Maine, New Hampshire and Vermont region. This candidate will work within the Service Organization to support earthmoving equipment product line. Will act as liaison between CAT, Weiler and Milton CAT. Maintain high standards of customer service by providing technical support to technicians, managers, and supervisors.

Note: We are recruiting for one open position and have advertised this position in multiple cities within our territory.
Responsibilities:
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Technical Support & Communication

Assist service departments in ME, NH, and VT with timely and accurate repairs on CAT and Weiler paving equipment. Act as a liaison between Milton CAT and Caterpillar (CAT) to facilitate the flow of technical information. Provide backup coverage for Technical Communicators in other regions.
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Training & Product Introduction

Present New Product Introductions (NPIs) for machines within the specialist group. Conduct training sessions as required to technicians on paving product.
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Shop and Field Support

Help technicians diagnose equipment issues. Maintain ongoing communication with technicians regarding product issues and updates. Maintain communication with Shop and Field Management.
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Paving Product Focus

Serve as the Technical Communicator for paving products in ME, NH, VT. Support growth in parts and service for paving products. Assist existing Product Support Consultants with paving product opportunities.

Qualifications:

To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and ability required.

Minimum of 5 years working with Earthmoving equipment in roles such as mechanic, Technical Communicator, or Trainer. Prefer high level of experience with paving industry in general. High level of Product Knowledge and Familiarity with the CAT product line. Strong oral and written communication skills, along with excellent -interpersonal skills. Ability to communicate effectively across various personnel levels. Strong mechanical knowledge and aptitude. Proficiency with CAT tools such as SIS (Service Information System) and ET (Electronic Technician). High level of Organizational Skills: Capable of managing multiple tasks simultaneously. Must hold a valid driver's license with a clean driving record.
This job description is not intended to be all-inclusive. Your supervisor may request and assign you similar duties.Resumes that are mailed, emailed or hand-delivered to Milton CAT or any employee will not be considered. You must apply online. Background check and drug screening are required as part of our pre-employment process.

Milton CAT is an equal opportunity employer that values the strength diversity brings to the workplace. We encourage applications from individuals with disabilities, minorities, veterans, and women. Applicants receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, sexual orientation, gender identity, handicap, disability, veteran status, genetic data, or other legally protected status. We base all employment decisions to further this principle of equal employment opportunity. VEVRAA Federal Contractor. EEO/AA employer.