Job Description

About TGS:

TGS is a full-service IT integrator offering solutions from data center hardware to end-user devices. With strategic partnerships across major manufactures and in-house engineering expertise, we provide comprehensive IT solutions tailored to customer needs. We take a strategic, long-term approach to IT challenges.

About the position:

As a Technical Account Manager (TAM), you will manage client relationships and develop plans that address both short and long-term goals. You will collaborate closely with clients to identify new opportunities, troubleshoot issues, and present solutions to both technical and business stakeholders.

Key Responsibilities will include:

Manage technical relationships within assigned accounts, ensuring customer satisfaction, retention, and service expansion. Serve as a trusted advisor, delivering value through products and services. Collaborate with customers' technical leads, ensuring their needs are met. Liaise between the customer's and TGS support resources. Conduct regular meetings with clients to address tickets, escalations, and projects. Monitor key performance metrics and proactively recommend improvements.

Required Skills & Experience:

Minimum 2 years of IT experience, (Helpdesk or MSP) Preferred 2 years of IT account management experience. Knowledge of technology alignment or pre-sales. Strong communication and time management skills. Ability to work with a variety of customers and work independently.

Required/Preferred Education:

Associate's degree or equivalent IT-related experience.
Job Type: Full-time

Pay: $50,000.00 - $51,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Life insurance Paid time off Vision insurance
Work Location: Hybrid remote in Lenexa, KS 66215