Job Description

Vector Services is looking for a highly organized and motivated Tech Support & Estimating Coordinator to join our growing team. This role is ideal for someone who enjoys supporting field technicians, assisting with parts and equipment research, building estimates, and keeping jobs moving efficiently through the system. If you learn quickly, aren't afraid of new tasks, and love being part of a strong, collaborative team, this is the role for you.

About the Role

The Tech Support & Estimating Coordinator plays a critical role in keeping our operations running smoothly. You will communicate with technicians throughout the day, gather job details, build estimates, and ensure all information is entered cleanly into our systems. You'll be a key resource for techs in the field--helping them stay on track, find what they need, and communicate clearly with customers and the internal team.

Key Responsibilities

Support field technicians by answering questions Build accurate estimates based on technician findings, photos, and site details. Communicate clearly with customers when needed to clarify job details or confirm estimate information. Ensure all technician notes, forms, and photos are complete and properly uploaded. Work closely with dispatch, sales, and leadership to move jobs through the pipeline efficiently. Multi-task effectively while handling multiple jobs and tech requests at once. Learn new systems, processes, and tasks quickly--no hesitation to jump in. Help maintain accuracy and consistency within the CRM/estimating platform (ServiceTitan experience a bonus). Be a team player who supports coworkers and contributes to a positive, solutions-focused culture. Assist in scheduling and dispatching service calls as needed.
Qualifications

Strong organizational skills and exceptional attention to detail. Comfortable learning technical information and supporting field technicians. Fast learner--willing and excited to take on new tasks and responsibilities. Excellent communication and teamwork skills. Ability to manage multiple priorities in a fast-paced environment. Basic understanding of HVAC, plumbing, or electrical systems is a plus (but not required--training will be provided). Strong computer skills; familiarity with ServiceTitan is helpful. Prior experience in estimating, customer service, dispatch, or office coordination is preferred but not required.
Why Join Vector Services?

Supportive, family-owned company with a strong culture of teamwork. Fast-paced environment where no two days are the same. Opportunities to learn deeply about the trades and grow into advanced roles. A place where your contributions truly matter and are recognized.
Job Type: Full-time

Pay: $25.00 - $30.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Flexible schedule Health insurance Paid time off Vision insurance
Work Location: In person