Job Description

Overview

The Multi- Team Supervisor will oversee the daily activities of the marketing, sales, and customer support teams, ensuring that tasks are completed efficiently, deadlines are met, and service standards are maintained. This role focuses on operational coordination, staff supervision, and process adherence, working closely with department managers or senior leadership who set the strategic direction. The Office Supervisor ensures that team members have the resources, guidance, and support they need to perform at their best.

Duties

Directly supervise a combined team of 20 individuals across, marketing, sales, and customer support staff, providing direction, and fostering a collaborative work culture.

Ensure leadership remains up to date with all issues within the department.

Serve as the liaison between executive leadership team and department staff.

Escalate issues promptly to leadership, ensuring they are informed of risks, customer concerns, or operational challenges.

Oversee daily operation across all departments, ensuring smooth workflows, timely project execution, and efficiencies of processes.

Provide regular coaching, feedback, and guidance to help employees meet or exceed performance expectations.

Use sound judgment to resolve day-to-day operational issues, intervening when needed to remove obstacles and maintain workflow continuity

Monitor individual and team performance metrics as defined by senior management.

Document performance discussions, coaching sessions, and any corrective actions in accordance with company policy.

Ensure all employees understand their goals, responsibilities, and the standards by which they are evaluated.

Oversee the resolution of escalated customer issues, ensuring they are handled promptly, professionally, and in alignment with company values.

Monitor customer feedback channels to identify trends, recurring issues, and opportunities for service improvement to present to leadership.

Champion a customer-first mindset across all departments.

SECONDARY RESPONSIBILITIES:

Support the implementation of performance improvement plans when necessary.

Track and analyze KPIs for Marketing Campaigns, Sales targets and Customer Service Metrics to present to senior managers.

Prepare concise updates and status reports, daily, weekly, and monthly for leadership team highlighting successes, challenges, and some actionable recommendations for improvement.

Conduct one-on-one check-ins and team huddles to reinforce priorities and address performance concerns.

Recognize and encourage strong performance while addressing underperformance promptly and constructively

Ensure all three departments stay on task and on schedule, supporting them in meeting productivity goals and meeting deadlines.

Pay: $65,000.00 - $75,000.00 per year

Benefits:

401(k) Dental insurance Employee discount Health insurance Paid time off Retirement plan Vision insurance
Work Location: In person