Team Member Service Center Specialist I Remote
Edison, NJ 08837, United States
Job Description
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Overview:
How have you impacted someone\'s life today? At Hackensack Meridian Health our teams are focused on changing the lives of our patients by providing the highest level of care each and every day. From our hospitals, rehab centers and occupational health teams to our long-term care centers and at-home care capabilities, our complete spectrum of services will allow you to apply your skills in multiple settings while building your career, all within New Jersey\'s premier healthcare system.
This position is the initial point of contact providing frontline support on team member questions related to general Human Resources policies, practices, and procedures. This position is responsible for assisting with the administration of daily operations within the Team Member Service Center. The position will have access to confidential records and provide exceptional customer service to former, current, and future team members.
This position has the possibility for remote work, hybrid work might be required as business needs arise.
Responsibilities:
A day in the life of a Team Member Service Center Specialist at Hackensack Meridian Health includes:
Answers team members\' questions regarding general HR policies and procedures, in adherence to established Service Level Agreement.- Records all employee inquiries in PeopleSoft case tracking system.
- Handles routine questions received from the phone, email or self-service cases.
- Provides backup support for Reception position.
- Performs other administrative duties as assigned.
- Adheres to TM Service Center standards and practices.
Education, Knowledge, Skills and Abilities Required:
- Associate\'s degree in a related area or equivalent experience.
- Minimum of 1 year of experience in the field or in a related area.
- Familiar with standard concepts, practices, and procedures within HR.
- Possesses beginning to working knowledge of general HR topics.
Education, Knowledge, Skills and Abilities Preferred:
- Bachelor\'s degree.
- Experience in HR.
- Experience in PeopleSoft.
- Experience in Shared Services environment.
- Experience working with HR and/or case management systems.
- Experience with answering phones
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Job Detail
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Job IdJD4263176
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationEdison, NJ 08837, United States
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EducationNot mentioned