Job Description

Job Profile: Sales Associate

Location: Field

Reports To: General Manager, Assistant Manager, and Shift Leaders

Position Purpose

At Great American Cookies, the Sales Associate is an integral part of the day-to-day operations of

the cookie store and is the face of the company in the eyes of our guests. Their top priority is to

facilitate a fun and exciting experience for every customer. The associate works under the

supervision of the Store Manager, Assistant Manager, and Shift Leader to ensure our guests have a

positive experience and keep coming back.

Dimensions

This position reports to the Store Manager, Assistant Manager, and Shift Leader in a particular

operating location, performing a wide range of tasks including preparing ingredients, baking,

decorating, and ringing up customers. The Sales Associate works in a fast-paced environment

and must be able to quickly prioritize and switch tasks to meet company needs.


Primary Accountabilities

In addition to following Front Range Holdings policies and procedures, principal

accountabilities are, but are not limited to:

Daily Responsibilities

Serve guests and create an exciting experience. Operate a register and ensure accountability of money. Decorate cookies and cakes with a wide variety of templates. Ensure cleanliness of the store and all preparation areas. Prepare ingredients for baking and decorating. Ensures that all Company policies and procedures are followed. Adhere to all Great American Cookie and Front Range Holdings standards. Perform other duties as required by their manager.

Position Specifications

Excellent customer service skills. Good verbal communication. Ability to multi-task. Attention to detail. * Must be a team play