Job Description

Requisition Number : 30995
Store Number : 718
North Augusta Plaza
362 E. Martintown Road
North Augusta, South Carolina US
Full Time
13.5

About Rack Room Shoes

Great shoes for men, women and children in comfort, dress, casual, and athletic categories make Rack Room Shoes the family footwear retailer of choice. The company offers a wide selection of nationally recognized brands known for their quality. Rack Room Shoes also offers an assortment of exclusive private brands commissioned from the best manufacturers in the business. Our private brands offer customers great styles and outstanding values, which translates into satisfied, loyal, repeat customers.

Summary

The Team Lead assists in supervising and managing all day-to-day store operations while ensuring that 100% compliance exists with all established Company policies and procedures. Provides leadership, guidance and training to the store staff via direction from the Store Manager and the Assistant Store Manager. In the absence of the Store Manager and Assistant Manager, the Team Lead assumes full responsibility for all store operations. Consistently strives to meet and exceed all established sales, service and operational objectives. A Team Lead may be a full or part-time management employee.

Duties and Responsibility

Primary responsibility is the safety and welfare of employees and customers. Create, establish and maintain an excellent customer shopping experience.

Maintain and reinforce current service level standards.


Provide service training and leadership to staff members.


Manage customer issues with a sense of urgency and to the satisfaction of our customer.
All POS terminal transactions in accordance with policy and procedure

Sales, Discounts and Refunds


Loyalty


Open/Closing procedures
Inventory Control responsibilities to include adherence to all policies and procedures in regards to:

Shipping and Receiving


Price Management (Price Changes, Markdowns etc.)


Singles


Damaged Merchandise


Conducting a Physical Inventory
Sales Floor Merchandising and Visual Presentation responsibilities to include adherence to company standards:

Merchandise Placement


Sales floor maintenance and housekeeping


Promotional event directions, materials and signage
Payroll Control responsibilities to include adherence to all policies and procedures in regards to:

Scheduling


Payroll budget compliance


Time & Attendance
Training and Development of direct reports, responsibilities to include adherence to all policies and procedures in regards to:

Utilization of all available training tools


Consistent reinforcement of customer service standards
Loss Prevention responsibilities to include adherence to all policies and procedures in regards to the protection and control of all Company assets. Work towards a complete understanding of managing all day to day operations.

Principal Working Relationships

Customers, Sales Associates, Store Management, District/Regional Manager, and Store Operations and Training personnel.

Key Qualifications

An approved background check


Effective verbal and written communication skills


Managerial and organizational skills


Rack Room Shoes provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation and gender identity), national origin, marital status, disability, genetic information, age, military service, or any other characteristic that is protected by applicable law. This policy of equal employment opportunity extends to all aspects of employment including, but not limited to, recruitment, hiring, training, promotion, transfer, reassignment, demotion, discipline, discharge, performance evaluation, compensation and benefits.