Job Description

TDI - Program Specialist IV (Program Specialist - Business Services)

(

00053519

)

Organization

TEXAS DEPARTMENT OF INSURANCE

Primary Location

Texas-Austin

Work Locations

Aus Barbara Jordan Building 1601 Congress Avenue Austin 78701

Job

Office and Administrative Support

Employee Status

Regular

Schedule

Full-time

Standard Hours Per Week

40.00

Travel

No

State Job Code

1573

Salary Admin Plan

B

Grade

20

Salary (Pay Basis)

5,466.00 - 5,466.00 (Monthly)

Number of Openings

1

Overtime Status

Exempt

Job Posting

Oct 14, 2025, 10:15:23 AM

Closing Date

: Ongoing

Description

Do you have a passion for public state service and enjoy making a difference? Don't miss out on this opportunity. The Texas Department of Insurance (TDI) is hiring! Apply today if you're looking for a rewarding career in public state service. TDI regulates the insurance industry, administers the Texas workers' compensation system, educates, and protects consumers. TDI is located at the Barbara Jordan Building at 1601 Congress Avenue in Austin, near the Texas Capitol.

Benefits of working at TDI:

Flexible work schedules. Work-life-balance. 96 hours of accrued vacation a year. 96 hours of accrued sick leave a year. 20+ holidays every year. Career advancement opportunities. Free parking. 401(k) and 457 Programs. State of Texas retirement plan with a lifetime annuity through the Employee Retirement System of Texas (ERS). Free comprehensive medical insurance for full-time employees and 50% off premium costs for dependents (state pays other 50%). Optional benefits like dental, vision, life insurance, and many more. Qualified employer for the Federal Public Service Loan Forgiveness Program.

Before you apply:

Learn about our selection process, our military employment preference, licensing, and credential requirements.

Program Specialist IV

This position performs highly complex (senior-level) consultative services and technical assistance work. Work involves planning, developing, and implementing major agency program(s) and providing consultative services and technical assistance to program staff, government agencies, community organizations, or the general public. May provide guidance to others. Works under limited supervision, with moderate latitude for the use of initiative and independent judgment.

This position:

Performs complex transactions and processes within the Department Business Services team to Manage software licenses. Maintains electronic documentation for all agency software and licensing in the agency tracking system. Performs internal checks and balances of all software licenses regularly at scheduled intervals. Performs administrator role to improve overall functionality and reporting capability of the database. Monitoring and processing of electronically submitted service requests. Consistently monitors an electronic service request queue and takes the initiative to obtain missing information that is needed to complete a request when appropriate; make suggestions for improvement, as needed. Identifies potential process changes and works with the team to draft improvements. Ensure standard operating procedures are always updated and followed consistently. Serves as Personnel Liaison for the division; responsible for processing all documents, including evaluations, absence forms, and Personnel Action Forms, merits, new postings, promotions, separations and training. Performs travel liaison duties by assisting ITS staff in submitting vouchers and other travel-related forms. for Directors and Managers, reviews and submits travel expenses and vouchers. Monitors ITS Contract Admin mailbox to review ITS and telecom and ITSAC invoices, get timely approvals from the associated directors. Maintain ITSAC contractor time and funds based on the invoices received ITS invoices. Ensures quality customer service through quick response and thorough analysis of requests. Conduct administrative reviews of reports, documents, applications, or summaries to ensure administrative completeness. Compile and edit data for charts, graphs, and databases; and prepare summaries or reports. Operate electronic mail systems and coordinate the flow of information, internally or with other organizations. Performs other duties as assigned.

Qualifications

This position requires:

Bachelor's degree from an accredited four-year college or university 4 years of administrative experience Education and experience relevant to position requirements may be substituted for one another on a year-for-year basis

Preferences for this position include:

Experience in asset management, liaison duties. Experience in budget and invoice monitoring, and CAPPS. Experience document management.

This position requires demonstrated knowledge of:

State laws, rules, procedures, and regulations relevant to job requirements.

This position requires demonstrated skill in:

Problem solving and critical thinking. Using Microsoft Office software applications, including Word, Excel, Outlook, and SharePoint. Using personal computers sufficient to enter and extract data from related systems and programs such as Centralized Accounting Payroll and Personnel (CAPPS) and other systems required to perform the job. Excellent research, writing and verbal communication skills.

This position requires the demonstrated ability to:

Communicate and work effectively with a wide range of people with varied skills, knowledge, and backgrounds. Maintain the confidentiality of sensitive information. Analyze and solve work-related problems and work independently on a variety of administrative work and technical assignments. Manage workload and priorities to meet necessary deadlines. Work both independently and as a team player. Flexible and able to handle multiple tasks. Plan and organize work to produce timely and meaningful results. Establish goals and objectives. Express recommendations in a specific, concise, and understandable manner. Work effectively with others and apply an agency-wide perspective in analyzing data. Gather, analyze, evaluate, and present data clearly and concisely. Meet daily deadlines. Attention to detail, monitor and review to ensure compliance.

Military Employment Preference

Get help translating your military work experience and training courses into civilian job terms, qualifications/requirements, and skill sets. Redact personal or sensitive information from all attachments.




To receive a military employment preference, you must submit the following documents, as applicable, with your application. See How to Apply - Military Employment Preference.

Applicable Military Occupational Specialty (MOS) codes are included, but not limited to one of the following:

641X

Click or copy and paste the following link into your browser to access Military Crosswalk information:

https://hr.sao.texas.gov/Compensation/MilitaryCrosswalk/MOSC_ProgramManagement.pdf

How to apply:

All applications must contain complete job histories, including job title, dates of employment, name of employer, manager's name and phone number, and a description of duties performed. We may reject applications that do not include all the required information. Resumes do not substitute for this required information.

Submitted through Work in Texas:

Work in Texas (WIT) applicants must complete supplemental questions to be considered for the position. To complete supplemental questions, go to CAPPS Career Center to register or log in and access your profile.