Job Description

The North Country Hard Cider Tasting Room Manager oversees daily front-of-house operations, staff leadership, and guest experience while serving as a key communicator between ownership, production, and marketing teams. This role is responsible for driving sales, maintaining organization and safety standards, and representing the brand both on-site and at off-site events.Communication & Management

Act as the primary communicator between owners, Creative Marketing Director, tasting room staff, and production staff Relay information to owners regarding repairs, major changes, or supply needs Schedule and lead monthly meetings with tasting room staff Educate staff on the importance of the business and role expectations Maintain professionalism and alignment across all departments Create and manage monthly front of house schedules Hire, onboard, and train new employees Train staff on safety procedures, including draft line cleaning Assign responsibilities and ensure accountability across shifts
Front of House Operations & Guest Experience

Oversee daily FOH and tasting room operations Must be able to lift 50 pounds Able to be on your feet for 8 hours Ensure high-quality guest experiences and consistent service standards Promote and sell products across all formats (tastes, flights, pours, cans, kegs, growlers) Provide knowledgeable recommendations on flavor profiles to customers Update and print tap menus and flight menus Ensure staff remains productive during downtime (regular maintenance & cleaning tasks)
Inventory, Organization & Facilities Management

Maintain an organized walk-in cooler Keep the utility closet clean, stocked, and orderly Ensure merchandise shelves are labeled and organized Order supplies for the tasting room, office, and bathrooms Track snack inventory and replenish when necessary Maintain the Keg Sales folder with all required documentation
Safety, Sanitation & Compliance

Learn and oversee safe draft line cleaning procedures Train staff on proper gas line cleaning Create and maintain a monthly draft line cleaning logAssign and track cleaning responsibilities during scheduled shiftsEnsure overall cleanliness and sanitation standards are met
Inventory Coordination & Production Communication

Communicate with production staff regarding keg and/or can needs Coordinate logistics around keg accessibility and stock rotation Ensure the tasting room is properly stocked for service
Marketing, Events & Community Engagement

Participate in brew festivals and off-site events Manage setup and breakdown for festivals and events Collaborate with the Creative Marketing Director on: Food trucks Workshops Fitness classes Promote the brand both on-site and off-site
Administrative & Systems Management

Learn and operate Square (POS) and Squarespace Respond to messages from Square and emails related to events or reservations Maintain organized records and documentation Support event bookings and reservations
Pay: $15.00 per hour

Expected hours: 40 per week

Work Location: In person