Job Description

Comcast brings together the best in media and technology. We drive innovation to create the world\'s best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.
Job Summary Responsible for contributing to the mission and vision of the Company by serving as a primary Human Resources (HR) point-of-contact for all Company employees. Provides quality support services of escalated Human Resources issues to all Company employees with a high degree of customer satisfaction, expertise and timeliness, including evaluating and analyzing the employee request/concern, quickly interpreting the situation, determining the appropriate resolution and/or escalation and communicating the resolution and escalation to the customer, consistent with Service Level Agreements (SLAs). Works with moderate supervision/guidance. Is accountable for individual results and impact on team.

Core Responsibilities

• Provide efficient and effective candidate hiring process support, updating statuses throughout the selection process to include offer letter and pre-employment actions. Actively assesses processes and identifies opportunities for improvement and innovation.

• Collaborates effectively with internal & external clients to ensure success utilizing CRM technology.

• Responds to customer inquiries by providing appropriate solutions and alternatives

• Acts as liaison to talent, business partners & candidates

• Maintains compliance and systems data integrity

• Promotes a positive candidate experience utilizing all available tools & resources

• Effectively articulate complex issues in a simplified manner

• Investigates unique/complex customer-related issues and resolves those directly with employees and managers in accordance with SLAs.

• Continually evaluates existing work processes and prospective processes

• Other duties and responsibilities as assigned

Additional Requirements:

• Exceptional customer service experience

• Excellent organizational skills, including exemplary attention to detail and accuracy

• Results-oriented with a focus on problem solving and continuous improvement

• Excels in collaborative team environment

• Ability to listen, adapt, influence, and transform

• Strong analytical and reporting skills

• Adept at handling high volume workflow and effectively prioritizing daily tasks

• Ability to communicate across all levels of the organization with diplomacy, tact and professionalism

• Assist in Talent Acquisition projects designed at improving overall candidate experience and service delivery via systems, processes and compliance

• Regular, consistent, and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.

• Other duties and responsibilities as assigned.

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.

• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.

• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.

• Win as a team - make big things happen by working together and being open to new ideas.

• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.

• Drive results and growth.

• Respect and promote inclusion & diversity.

• Do what\'s right for each other, our customers, investors and our communities.

Disclaimer: This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is an EOE/Veterans/Disabled/LGBT employer.

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other basis protected by applicable law.
Education Bachelor\'s Degree While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience. Relevant Work Experience 2-5 Years
Salary: Pay Range: $21.86 - $32.78 Comcast intends to offer the selected candidate base pay within this range, dependent on job-related, non-discriminatory factors such as experience.
Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That\xe2\x80\x99s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality \xe2\x80\x93 to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.