Job Description

Overview:

The System Programmer I will be a key member of the Quality System Support (QSS) team which is responsible for strategic development, integration and maintenance of the Solution Support Division's (SSD) Operations and Systems providing advanced technical support for KMBS products and business solutions as well as performing analyst tasks driven to delivering an industry leading service platform. The QSS plays an integral role shaping the future vision for the Contact Support Center (CSC) which is integral to our national technical support program equipping our technical specialists and service communities with communications and analytics. The QSS partners closely with CRM, telephony, networking, desktop technology to support the Technical Service communities. The System Programmer I will participate in the development and support of the enterprises' initiatives; consisting of design, coding, implementation, and testing of all systems.


Responsibilities:

This position will be responsible for both technical and business tasks including determining and managing customer expectations and satisfaction, resolving defects encountered during the QA cycle, supporting the production environment, and assisting other developers in a team environment utilizing agile development processes.


Responsibilities

Work closely with the department Manager and the QSS Developers to determine best application flows and design Responsible for meeting deliverable dates as agreed upon during the project planning stage. Assist with the overall planned delivery of assigned applications in collaboration with the project team. Responsible for developing testing scenarios for developed applications/workflows and for the delivery of production-quality solutions Work on multiple-project schedules simultaneously, and with on-going production support on assigned projects/applications. Maintain and support applications/workflows after applications are introduced to the production environment, as assigned. Provide day-to-day support to the business and Subject Matter Experts (SMEs). Analyzes change requests to determine feasibility in relation to existing business requirements, processes and data models. Responsible for technical documentation, testing, supporting, and troubleshooting all contact center platform infrastructure and solutions. Provide configuration and programming to address new business requests and support ongoing needs. Will prepare and produce releases of software components to meet business requirements/needs. Supports users and assists in troubleshooting by developing documentation and self-help tools; document timely and detailed notes related to problem and troubleshooting progress in ticketing system. Present a professional image in conduct, attitude and attire. Manage time effectively working on one or more concurrent projects. Follow established department procedures, policies, and processes. Ability to work with sensitive information and keep that information confidential.


Qualifications:

Must Haves:

2+ years' writing SQL queries 2+ years' Javascript
Other:

Certification or degree in Computer Science is preferred Microsoft knowledge Working knowledge of Object-Oriented Analysis / Object Oriented Design methodologies Hands-on experience developing procedures, functions, triggers, indexes, constraints, materialized views, etc. SQL, XML, HTML knowledge, C#, ASP.NET, VB.NET, .NET 4.0, Visual Basic, JS, Windows Communication Framework Web Services Database design in Microsoft SQL Familiarity with project & software development life cycles Excellent problem-solving skills Ability to trouble-shoot and resolve application performance issues using debugging techniques Understanding of waterfall and Agile application design and development methodologies Strong communication and interpersonal skills, Takes initiative and ownership, following up to closure Broad skills in various technologies; analysis, business optimization
A Plus if you have:

Working knowledge of ServiceNow development NICE/Incontact knowledge Jira
About Us:

Konica Minolta Business Solutions' (Konica Minolta) journey started more than 150 years ago, with a vision to see and do things differently. The company partners with clients to Give Shape to Ideas by supporting their digital transformation through its expansive Intelligent Connected Workplace portfolio. Its business technology offerings include IT Services, intelligent information management, video security solutions and managed print services, as well as office technology and industrial and commercial print solutions. 2025 marks Konica Minolta's 20th anniversary in production print, for which it celebrates "20 Years of Excellence, Innovation and Impact," and continues to lead the way in digital commercial printing. This year also commemorates 20 years of Konica Minolta's bizhub brand. Over the past two decades, the bizhub series has revolutionized office technology and redefined how businesses operate. It has continuously evolved to meet the needs of modern workplaces, fueled by advances in technology and a commitment to innovation. Konica Minolta is proud to be ranked on the Forbes 2025 America's Best Large Employers list, included on CRN's MSP 500 list numerous times; recognized as the #1 Brand for Customer Loyalty in the MFP Office Copier Market by Brand Keys for eighteen consecutive years and presented with Keypoint Intelligence's BLI 2025 and 2021 A3 Line of The Year and BLI 2021-2023 Most Color Consistent A3 Brand Awards for its bizhub One i-Series. For more information, please visit Konica Minolta online and follow it on Facebook, YouTube, LinkedIn and Twitter.



Konica Minolta operates on a North American Shared Services model, which aligns cross-border priorities and enhances delivery to its field organization. This combines service functions in the U.S. and Canada, ultimately providing more resources to support areas such as sales administration, logistics and supply chain, marketing, product planning, finance, IT, HR and legal.

Au sujet de Konica Minolta

Solutions d'affaires Konica Minolta (Konica Minolta) a entame son parcours il y a plus de 150 ans, avec la volonte de voir et de faire les choses autrement. Elle fait equipe avec ses clients pour donner forme a leurs idees en appuyant leur transformation numerique grace a un riche portefeuille de solutions pour un milieu de travail connecte et fute. Parmi ses technologies d'affaires, on retrouve des services de TI, la gestion intelligente de l'information, des solutions de securite video et des services d'impression geres ainsi que des technologies de bureau et des solutions d'impression industrielle et commerciale. L'annee 2025 marque le 20e anniversaire de l'entree de Konica Minolta dans le marche de l'impression de production; l'entreprise souligne 20 annees d'excellence, d'innovation et de resultats tout en continuant d'etre une figure de proue dans l'impression numerique commerciale. C'est aussi l'annee ou la marque bizhub de Konica Minolta celebre ses 20 ans, au cours desquels la gamme a revolutionne la technologie de bureau, redefini les processus des entreprises, et evolue continuellement pour repondre aux besoins des milieux de travail modernes, mue par les avancees technologiques et la volonte d'innover. Konica Minolta est fiere de faire partie du palmares 2025 des meilleurs grands employeurs d'Amerique de Forbes, d'avoir figure a plusieurs reprises au palmares CRN des 500 fournisseurs de services geres, d'avoir ete nommee la marque numero un en matiere de fidelite des clients sur le marche des appareils de bureau multifonctions par Brand Keys pendant 18 annees consecutives, et de s'etre vue decerner les prix BLI A3 Line of the Year 2021 et 2025 et Most Colour Consistent A3 Brand 2021-2023 de Keypoint Intelligence pour sa gamme bizhub One i-Series. Pour en savoir plus, rendez-vous sur le site de Konica Minolta et suivez l'entreprise sur Facebook, YouTube, LinkedIn et Twitter.



Konica Minolta fonctionne selon un modele de services partages nord-americain qui permet d'harmoniser les priorites transfrontalieres et d'ameliorer la prestation de services aux organisations operationnelles. Le modele combine des fonctions de service americaine et canadienne afin d'offrir davantage de ressources aux services de soutien comme l'administration des ventes, la logistique et la chaine d'approvisionnement, le marketing, la planification des produits, la finance, les TI, les RH et les services juridiques.


EOE Statement:
Konica Minolta is an equal opportunity and affirmative action employer. We consider all qualified applicants for employment without regard to race, color, religion, creed, national origin, sex, pregnancy, age, sexual orientation, transgender status, gender identity, disability, alienage or citizenship status, marital status or partnership status, genetic information, veteran status or any other characteristic protected under applicable law.

Konica Minolta Business Solutions (Canada) Ltd. is an equal opportunity employer.Solutions d'affaires Konica Minolta (Canada) Ltee. est un employeur d'opportunite egale.