Job Description

This position is open until May 1, 2023 at 10 AM.
JOB SUMMARY The System Administrator installs, maintains and monitors the operation of the City\'s local and wide area networks and servers. Determine system configurations, maintenance and data backup schedules and monitoring tools and procedures. Maintain and monitor day-to-day citywide network operation, server performance, and perform corrective action as required, or notify supervisor of alarms and failures. Perform administrative functions associated with managing users and devices. Assist in network and server center troubleshooting and problem resolution.
ESSENTIAL JOB FUNCTIONS

• Apply server operating system updates, patches, and configuration changes.
• Manage and maintain citywide anti-virus and anti-spam solutions.
• Manage and deploy switches, routers, firewalls, and wireless access points.
• Assist in managing user and group information within Active Directory and Google Workspace, including managing group policies.
• Assist in configuring, implementing and managing cloud, SaaS and hosted applications.
• Manage network printer installation and driver maintenance.
• Manage Active Directory, DNS and DHCP settings.
• Manage server room rack organization and cable layout.
• Install or replace network cabling properly identifying ports and utilizing proper cable management materials and supplies.
• Configure, maintain and support the storage area network (SAN), network storage devices (NAS) and server virtualization equipment.
• Design, install and maintain interconnection with remote sites, wireless networks and Internet connectivity.
• Monitor systems for security threats or unauthorized users and utilize security systems to ensure data integrity and restrictive access to approved users.
• Build, test, and deploy server hardware.
• Perform routine preventive maintenance on hardware to achieve optimum performance.
• Design and implement backup procedures to ensure that backups of all network device configurations, servers and all other essential data are performed on a regular basis.
• Configure and maintain all critical systems, network security, high availability, data backup and disaster recovery solutions.
• Assist with development and implementation of a disaster recovery plan.
• Manage, administer and support the City\xe2\x80\x99s VoIP telephone equipment.
• Assist in managing the Audio/Video equipment in the Council Chambers.
• Assist in managing the City\xe2\x80\x99s building access system and City\xe2\x80\x99s surveillance systems.
• Monitors and maintains virtual machines in the City\xe2\x80\x99s VMware environment.
• Assist in developing and maintaining PC, mobile and network standards, hardware inventory and software licensing documentation.
• Assists with Emergency Operations Center technology operations when needed.
• Compiles, maintains and files all physical and computerized reports, records and other required documents.
• Assists with the daily operations of the City\xe2\x80\x99s IT Department documenting helpdesk tickets in helpdesk software.

SECONDARY JOB FUNCTIONS

• Follows procedures outlined in the City\xe2\x80\x99s Disaster plan for recovering all data, software and equipment.
• Provides user support for the City\xe2\x80\x99s VOIP phone system.
• Provides support to city departments to update and manage the content of the city\xe2\x80\x99s website.
• Assists in posting agendas, meeting materials and recording city meetings.
• Must be able to work after hours or on-call when required.
• Must be able to work outside on surveillance cameras and PTP equipment.
• Performs other related duties as assigned.

FISCAL BUDGET RESPONSIBILITY

• Responsible for adhering to all City of South Padre Island Purchasing Policies while performing purchasing tasks.

QUALIFICATIONS Education:

• Requires a bachelor\xe2\x80\x99s degree or equivalent with coursework into computer science, management information systems, or a closely related field.

Experience:

• Five (5) years of related work experience in progressively responsible analysis, design, development and management of server and network infrastructures work, or a related field; or any equivalent combination of education and experience, equivalency to be determined by the City.
• Senior level experience and advanced skills required for one or more of the following areas: Network Security Systems and Software, Virtual Software Define Networks, Citywide, Campus and Metropolitan LAN Network Planning & Design ,Fiber Optic and DWDM Networks, VMware SAN Environment, or Wireless and RF Networks.

Licenses or Certifications:

• Microsoft Certified Systems Administrator (MCSA) or have the ability to obtain certification within 6 Months from the date of employment.
• A valid state driver\xe2\x80\x99s license.

Special Requirements:

• Bilingual: Spanish and English preferred.

Knowledge, Skills and Abilities:

• Advanced experience of LAN and WAN network design and installation.
• Hands on experience of network hardware and software applications including network servers, firewalls, switches, VLANs, routers, P2P, P2MP, printers and other equipment.
• Ability to work with multiple operating systems and network protocols.
• Strong ability to analyze and resolve computer network problems.
• Strong knowledge and ability to work on Firewalls, XDR and EDR Endpoint solutions.
• Ability to understand and design solutions that support business needs and priorities.
• Ability to prioritize and work on several tasks simultaneously; work effectively under pressure.
• Strong organizational, communication, listening and interpersonal skills.
• Keen attention to detail, accurate work, utilize work time properly and productively; meet deadlines and follow through in the completion of projects.
• Ability to communicate ideas in both technical and user-friendly language.
• Ability to work in a team-oriented collaborative environment while maintaining a positive attitude.
• Must be able to assess problems and situations, and be able to anticipate needs and evaluate alternatives.
• Must have ability to work independently, have a willingness to take initiative, and perform duties with only general minimum supervision.
• Must have the ability to maintain confidentiality.
• Must have a sound working knowledge of position principles, procedures, techniques, and equipment.
• Must be able to formulate, initiate and administer policies and procedures.
• Ability to demonstrate excellent analytical, mathematical and creative problem-solving skills.
• Preferable knowledge in Active Directory, Google Workspace and VMware.
• Ability to design and management Wide Area Wireless Network infrastructure.
• Ability to manage systems to support client/server, Cloud, SaaS and web hosted applications.
• Strong knowledge of TCP/IP protocol and DNS and DHCP.
• Ability to work with network infrastructure including routers, switches, load balancers, and firewalls.
• Ability to work with VLAN and Trunk configurations.
• Knowledge, skills and ability pertaining to modern network protocols and technologies such as Load balancing, QoS, VLANS, Spanning Tree, OSPF, HSRP, VRF, 802.11N, VoIP.
• Knowledge and ability to work with scripts and automation.
• Skill proficiency in Microsoft Office and Adobe Creative Suite.
• Knowledge of website software, maintenance, and creation.
• Ability to use modern tools to research and compile information quickly.
• Ability to handle confidential information with complete discretion.
• Ability to understand and manage high-profile, sensitive or controversial political situations.
• Ability to work evenings and weekends. Ability to serve "on call" duty assignments.

TOOLS AND EQUIPMENT USED All computer networks, personal computer systems, phone, copy, fax machine, postage machine, ladder, ladder lift vehicle, industrial tools, network testing equipment, vehicle, computer tools and video cameras.
PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit and talk or hear; use hands to finger, handle, feel or operate objects, tools, or controls; and reach with hands and arms. The employee is occasionally required to walk; lift and/or move up to fifty (50) pounds. The employee is occasionally required to climb or balance; stoop, kneel, crouch, or crawl. Specific vision abilities required by this job include close vision, color vision and the ability to adjust focus. This position is required to climb ladders and use equipment lifts to perform the essential functions.
WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work is normally performed inside an air-conditioned office. On occasion employee will be required to use ladder to run cable or wires behind walls or in dropped ceilings. This work environment may be hot, humid and dusty. The noise level in the work environment is usually moderately quiet. Employee will be required to use personal vehicle to travel between worksite locations regularly.
SELECTION GUIDELINES Formal application, rating of education and experience; oral interview and reference check; job related tests may be required.