Job Description

Job Summary:

Oneida Health is actively seeking a dedicated Switchboard operator to join our team. A switchboard operator in a hospital plays a crucial role in facilitating communication within the healthcare facility. They are responsible for managing incoming and outgoing calls and directing calls to the appropriate departments. This role often requires quick thinking and the ability to handle multiple calls simultaneously, especially in emergency situations. Additionally, switchboard operators may assist in coordinating communications between various departments, ensuring that urgent messages reach the correct personnel. Their efficiency can significantly impact patient care and overall hospital operations.

Key Responsibilities:

Answering calls promptly and professionally. Directing calls: transferring calls to the appropriate departments.. Demonstrate friendliness when greeting all customers. Provide helpful assistance in anticipating and responding to the needs of customers (e.g., directing, and/or answering questions). Operate Communication Equipment and technology to manage calls efficiently. Demonstrate effective communication skills Communicate identified issues and concerns in a constructive manner and participate in generating ideas and solutions for improvements. Maintaining records: Keeping logs of codes and alarms for tracking and reference. Handling Paging Systems: operating paging system to communicate important messages to staff members throughout the hospital. Maintaining professionalism: upholding a courteous and professional demeanor at all times, even under pressure.

Education:

High School Diploma or equivalent (Required).

Experience:

1 year of healthcare experience (Preferred).

Physical Requirements:

The role involves prolonged periods of sitting, extensive computer usage, and the ability to multitask efficiently in a fast-paced environment.

Required Skills and Abilities:

Exceptional communication and interpersonal skills. Compassion and empathy in patient interactions. Strong organizational and multitasking abilities. Attention to detail and accuracy in information handling. Ability to maintain confidentiality and privacy. Adaptability to evolving situations. * Team collaboration and constructive conflict resolution.