Job Description

Position requires utilization of clinical knowledge to schedule appropriate procedures/surgeries per provider's orders. The Surgical Scheduler must schedule Kona Community Hospital (KCH) and Ali`i Ambulatory Surgery Center (AASC) procedures consistent with the patient's diagnosis and procedure request. It also requires excellent customer service skills with patients, employees, and the public. The Surgical Scheduler must be able to respond to both written and oral correspondence regarding scheduling changes/cancellations in a timely, accurate manner. Individual must be organized, and be able to manage demanding workload with accuracy.

EDUCATION & EXPERIENCE:

Minimum of a High School Diploma and 1-3 years of experience in healthcare scheduling, equivalent combination of education and experience. Familiarity with EMR system
DUTIES & RESPONSIBILITIES:

Schedules hospital and ambulatory surgery center based medical procedures, for patients with appropriate provider and time/location slot, utilizing appropriate scheduling code. Schedules diagnostic and imaging tests to be completed. Schedules office and hospital/ASC based medical procedures, tests and imaging ensuring available time is utilized to maximum efficiency. Interfaces with appropriate vendor staff to ensure all necessary equipment will be on site for hospital/ASC based procedures, including scheduling with contracted anesthesia groups. Interfaces with appropriate hospital/ASC staff to ensure a cohesive working relationship in providing patient care serves Enters notes/special instructions needed for scheduling in the electronic medical record. Effectively utilizes clinical knowledge when determining if appointment is consistent with the diagnosis/indications indicated by the provider. Completes accurate documentation of informed consent with patients for procedures and surgeries as needed. Provides accurate, detailed information to patients regarding test preparations, time of patients scheduled arrival, and any other directional information needed; takes appropriate action in responding to questions from patients. Confirms patient's insurance provider and either obtains prior authorization or communicates need for prior authorization to appropriate parties as needed. Ensures patients have proper medical clearance and pre-surgical testing as needed. Completes pre-procedure phone calls and confirms appointment times with patients via telephone. Ensures completion of assessment for advance directive, including DNR when applicable. Reviews discharge instructions with patients and ensures proper follow-up appointments are scheduled at the time the procedure is scheduled. Performs all aspects of patient care in an environment that organizes patient safety and reduces the likelihood of medical/health care errors. Assists other members of the department as needed. Other duties as assigned.
QUALIFICATIONS & REQUIREMENTS

Requires a high school diploma. Demonstrated proficiency in keyboard/computer use. Self-motivation and the ability to work effectively in an independent environment. Excellent communication and organizational skills. Strong organization and task prioritization skills. Medical terminology preferred. Must possess excellent communication and interpersonal skills. Ability to communicate well with all levels of healthcare professionals. Possesses basic typing and computer skills. Ability to maintain a high standard of customer service and adherence to company protocol in hectic and sometimes hostile situations.
Job Type: Full-time

Pay: From $25.00 per hour

Benefits:

401(k) Dental insurance Health insurance Paid time off Vision insurance
Work Location: In person