Job Description

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General Summary / Responsibilities:

Principal Duties and Responsibilities

? Monitors, coordinates surgical scheduling tasks for assigned providers.

? Manages Authorization or obtains authorizations for procedures, diagnostic testing, medication

authorizations, pre-operative testing, or surgeries as required by the patient's health care insurers

or managed care providers.

? Schedules internal and external appointments, procedures, and surgeries.

? Reviews surgical procedures with patients, providing education and review of necessary

documents and secures patients' signatures on required documents.

? Confirms patient surgical and diagnostic appointments with appropriate facilities and ensures

timely delivery of appropriate documents.

? Schedules or coordinates pre-admission testing, surgical clearance appointments with

the patient's Primary Care Physician office, Cardiology or other specialty practices.

? Timely review of pre-operative testing results and forwards abnormal test reports to the surgeon,

physician assistant and clinical coordinator. Communicates the same with the patient's Primary Care

Physician regarding medical clearances.

? Reviews chart for completeness and accuracy by ensuring all pertinent studies/diagnostics are

available prior to pre-operative testing and surgeries.

? Immediately greets and directs patients and visitors, answers telephone calls promptly and

courteously.

? Utilizes Electronic Medical Record to document all patient communications.

? Assist with any other assigned duties or tasks.

? Maintains confidentiality of all patient information and complies with HIPAA regulations.

? Promotes and supports the mission and values of PVHO/AUUA through all verbal and

nonverbal actions. Perform other related duties as assigned.

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Performance Requirements:

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Knowledge:

Medical practice protocols for scheduling and patient demographics EMR systems Medical terminology Insurance practices, CPT, and ICD-10 coding Grammar, spelling, and punctuation for documentation Customer service principles and techniques
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Skills / Abilities:

Self-starter with minimal supervision Effective communication with patients and providers Multitasking in a fast-paced environment Analytical and responsive decision-making Use of multi-line phone systems Clear and concise verbal communication Strong organizational and time management skills Excellent interpersonal and problem-solving skills Professional and positive demeanor Basic computer skills Teamwork and flexibility Confidence in presenting pricing and financing Urology experience (preferred) Surgical scheduling experience (required) Bilingual in Spanish (preferred)
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Experience:

1 year of surgical scheduling (Required) 2-3 years of medical office experience (Required) Experience in a fast-paced, high-volume office (Preferred)
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Education:

* High school diploma or GED (Required)