Job Description

Supports Coordinator Supervisor - Intellectual Developmental Disabilities (IDD) Services

Start your career, shift your path, or grow your impact with SAM

Who We Are

At Service Access & Management, Inc. (SAM), we believe everyone deserves the opportunity to live their best life; and our team is here to make that possible. With over 800 professionals across Pennsylvania and New Jersey, we provide high-quality services that empower individuals and strengthen communities. Rooted in service, integrity, and respect, SAM is a place where individuals served and colleagues come first.

About the Supports Coordinator Supervisor Role

As a Supports Coordinator Supervisor within our Intellectual and Developmental Disabilities (IDD) team, you'll play a vital role in supporting individuals with developmental disabilities and their families throughout their lifespan by ensuring high-quality, person-centered coordination of services. This position is ideal for someone who is a thoughtful leader, values collaboration, and thrives in a supportive, mission-driven environment.

Supports Coordinator Supervisor Core Responsibilities

Supervise a team of Supports Coordinators and promote best practices in service delivery Review case documentation and service plans to ensure regulatory compliance Provide coaching and performance feedback to staff Attend provider and Administrative Entity meetings to advocate for quality services Offer caseload coverage when needed and support onboarding for new team members Maintain positive relationships with individuals served, their families, and providers Foster a team culture grounded in SAM's mission, vision, and values

What You Bring

Bachelor's Degree in Social Work, Psychology, Sociology, Gerontology, Criminal Justice, or a related human services field At least two years of experience as a Supports Coordinator or equivalent human services experience (total of 6 years including education/experience with required college coursework) Ability to lead and support a team with professionalism and empathy Commitment to person-centered, trauma-informed service Reliable transportation

Who Thrives in This Role

We've found that people who are:


Supportive mentors and role models Organized and tech-savvy Empathetic and ethically grounded Team players with a commitment to service and advocacy

...tend to thrive in this role. Whether you're exploring a new opportunity or building on prior experience, we have a place for you.

Employee Benefits

Team members in this role are eligible for SAM's comprehensive Total Rewards benefits package, which includes:


No monthly premium for employee-only health insurance Single-stream PTO (36 days) + 11 paid holidays Option to sellback PTO (pending board approval) Employer matching 401k - up to 5% Recognition and wellness initiatives and rewards

In addition, all team members have access to tuition discounts, professional development, supportive supervision, and career growth opportunities.

Location & Schedule

This position is based in Lehigh County Pennsylvania. Work is primarily community-based with some remote flexibility.

Office hours are Monday through Friday, 8:30 AM to 4:30 PM.


We welcome candidates of all backgrounds and are committed to building a diverse and inclusive team.