Job Description

Support Specialist (4-Day Work Week)

Are you proactive, detail-oriented, and passionate about helping customers succeed? Do you enjoy solving problems and providing exceptional support in a fast-paced, technology-driven environment? If so,

DriveCentric

might be the perfect fit for you!

Who We Are

DriveCentric is a premier

Customer Relationship Management (CRM)

software company connecting automotive dealerships with customers in innovative and award-winning ways. As the fastest-growing software company in St. Louis and a T

op Workplace for three consecutive years,

we're expanding our exceptional

Customer Support team

!

Why Join Us

At DriveCentric, we foster a collaborative, supportive culture that values teamwork, problem-solving, and customer success. Our Support Specialists are the frontline experts who ensure our dealership partners get the most out of the DriveCentric platform.



This isn't just a support role--it's a

career path in tech

, with training, growth opportunities, and recognition for your contributions.

Work Schedule

DriveCentric's Support Team operates on a

4-day workweek

, with

10-hour shifts

to ensure comprehensive customer coverage and greater flexibility for our employees.

Typical Schedule:

Four (4) days per week, 10-hour shifts Rotating schedules include

evening or Saturday coverage

What You'll Do

Provide exceptional customer support via chat, email, and phone. Troubleshoot user issues and guide clients through technical resolutions. Collaborate with internal teams to resolve customer concerns efficiently. Document interactions and identify trends to improve our platform and support processes. Maintain a positive, professional attitude while assisting clients in a fast-paced environment.

Experience & Compensation

No prior technical experience is required--we provide

comprehensive training

to set you up for success.

Salary Progression:

Starting salary:

$50,000

After 6 months:

$55,000

After 12 months:

$60,000 + annual bonus

Bonuses:

Paid based on company performance and profitability.

Join Us

Take the next step in your career with DriveCentric and become part of a rapidly growing, innovative support team that's redefining customer experience in automotive technology.



We encourage you to visit our

LinkedIn page

and watch our short video highlighting the DriveCentric culture and workspace.

Benefits:

401(k) with employer match Health insurance Health Savings Account Flexible Spending Accounts Dental insurance Vision insurance Employee Assistance Program Paid Time Off Nine paid holidays per year

Equal Opportunity Statement:

This is an Equal Opportunity Employer. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other protected characteristics. All qualified applicants are encouraged to apply