Job Description

Job Title:

Support Services Supervisor (Spanish Bi-Lingual preferred)

Program:

Support Services

Supervisor:

Support Services Manager

General Summary

The Support Services Supervisor, is an experienced Supervisor who assists with leadership, further develop our programs, and partners with other community service organizations to meet the unmet needs of our patients and clients. All duties and responsibilities are performed in support of Vida's mission, vision and statement of faith.

Primary Responsibilities

Ability to mentor/translate for clients (who are primarily Spanish speaking), patients and residents

Teach a Spanish class once a month

Mentor a caseload of Spanish/English speaking clients

Make client intake appointments for Spanish/English speaking clients

Research and manage Spanish/English community resources

Give direction to maintain and update Community Resources Binder

As Office Staff Supervisor:
+ Take Spanish program inquiry phone calls for Vida Support Services

+ Schedule, screen and conduct client intake appointments
+ Mentor supervision

+ Answer scheduling questions

+ Assist and partnership on play dates
Strategic goals work pertaining to program development and bi-lingual role

Projects and tasks as needed and assigned by Support Services Manager

Represent Vida in the Spanish community

Competencies:

To perform the job successfully, an individual should demonstrate the following competencies:





Problem Solving:



Gathers and analyzes information skillfully; Uses reason even when dealing with emotional topics.





Customer Service:



Manages difficult or emotional patient/resident/client situations; Responds promptly to patient/resident/client needs; Solicits patient/resident/client feedback to improve service; Responds to requests for service and assistance; Meets commitments.





Oral Communication:



Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; Responds well to questions; Participates in meetings.





Written Communication:


Writes clearly and informatively; edits work for spelling and grammar; able to read and interpret written information.





Teamwork/Professionalism:



Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Supports everyone's efforts to succeed. Approaches others in a tactful manner; reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.





Quality Management/Quality:



Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness; Applies feedback to improve performance; Monitors own work to ensure quality.





Organizational Support:



Follows policies and procedures; Completes administrative tasks correctly and on time; supports organization's goals and values; Benefits organization through outside activities.

Qualifications

Expresses full agreement with corporation's Statement of Faith and Mission Statement

Ability to comply with the policies and procedures of the organization

Dependable, stable, and capable of following through on commitments

Expresses a sincere desire to reach out to abortion-vulnerable and abortion minded women

Would never refer or advise a woman to have an abortion. When a situation arises where a woman's life is at risk, the clinic advocates taking measures to preserve her life, hoping that the woman and her child can both be saved.

Ability to respect confidentiality

Knowledge of Microsoft Office including Excel, Word and SharePoint

Excellent oral and written communication skills

Highly organized with attention to detail

Drive to continually improve processes

Prior work experience supervising volunteers

Great communication skills

Great time management skills

An interest in working with diverse populations and people groups

Fluent in Spanish



The above describes the general nature of the job and is not an exhaustive list of all duties, responsibilities, knowledge, skills, abilities and working conditions.