Job Description

The Help Desk Technician is responsible for being on-time, professional, knowledgeable, and courteous. Additionally, the tech is to be a problem-solver and a server as the point of contact for issues impacting company IT operations.

Responsibilities and Duties:

Resolve technical support requests via incoming ticket requests, e-mails or calls Perform remote troubleshooting through diagnostic techniques and pertinent questions. Interfaces with users of technology, employing a high degree of tact and diplomacy to promote a positive image of the department. Resolves problem situations in a professional manner. Use current ticket system to create tickets to self, technician, or appropriate IT Staff for assigning escalated support requests. Consistently reviews and prioritizes tickets and workload Participate in the On-Call rotation for After Hours support. Work effectively with all levels of employees in the organization. Complies with all Company policies and guidelines. Perform other related duties as necessary or as assigned by supervisors.
Requirements:

Knowledge Skills and Abilities

Experience working on a Help Desk, Service Desk, or IT support team Experience with Active Directory, Group Policy, and Citrix preferred Knowledge of PC hardware and software - installing, configuring, diagnosing and troubleshooting. Intermediate to advanced knowledge/experience with most of the Microsoft Office products (Word, Excel, Outlook, and PowerPoint) Ability to handle multiple priorities and varied technical tasks Good customer service orientation with the ability to explain technical concepts to non-technical users Strength in formal (written) and informal (verbal) communication skills

Education and Experience Required

Associate's Degree or higher in IT related area desired but not required
CompTIA A+, Network+, or Security+ Certification preferred 2-4 years of IT helpdesk experience or other IT experience desired but not required

Preferred Qualifications/Qualities

A passion for information technology, and desire to build or continue a career in the IT industry. Maintain a "whatever it takes" attitude to help us make users happy at all times, day or night, weekend or holiday. Some after-hours/weekend work may be required. Demonstrate superior time-management skills and ability to manage multiple projects and tasks simultaneously. Demonstrate a continuous passion for learning both at home and on the job.



Req Benefits:

Benefits Eligibility Varies
Paid Time Off 401k Savings Plan Health, Dental and Vision Insurance Short-Term and Long-Term Disability Insurance FREE $25,000 life insurance policy with additional life insurance programs available Company Sponsored Purchasing Program

Perks & Bonuses:

On-the-Job Training Provided Weekly Pay Check Promotional Career Opportunities All required Personal Protection Equipment is provided Company Cook-Outs, Safety Rewards, Giveaways, etc. * Come be a part of a Family Oriented Company that offers so much more!