Support Analyst
Job Description
Support Analyst
Experience Required
5+ Years of Experience Application Support
5+ Years of Experience in Release Management
5+ Years of Experience in Commercial Property Applications
Roles & Responsibilities
Monitor and manage incident and request queues in ticket management systems.
Assign, triage, and escalate tickets based on severity and SLA compliance.
Coordinate with development and release teams for change management activities.
Perform release management tasks in line with organizational standards.
Validate and support application changes and access requests.
Communicate with end-users regarding ticket progress and resolution.
Troubleshoot application issues and provide technical support using .NET and SQL skills.
Salary Range- $80,000-$85,000 a year
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Location
Jersey City, NJ
Job Function
TECHNOLOGY
Role
Analyst
Job Id
384151
Desired Skills
Release Management
Salary Range
$80,000-$85,000 a year
Desired Candidate Profile
Qualifications
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Job Detail
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Job IdJD6321754
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:80000.0 85000.0 USD
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Employment StatusPermanent
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Job LocationJersey City, NJ, US, United States
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EducationNot mentioned