Job Description

Conduct "Pre-planned" Coaching and Mentoring of GMs, AMs and crew

Plan on-the-job coaching objectives before each store visit using store planning tool Provide "suggestive" on-the-job coaching of key operations and management skills to GMs, AMs and crew Conduct Annual Performance Appraisals Provide "positive, constructive, and actionable" feedback Provide professional develop and career track mentoring to GMs and AMs

Achieve Operational Excellence in all stores using structured approach

Reinforce execution of key company policies and standards Identify and diagnose most important ongoing operational gaps in under performing stores Develop formal action plans to resolve gaps Coordinate field support resources (Field Trainer, Human Resources, Operations Evaluator) where required

Financial Oversight and Review Meetings

Review key financial variables as part of store visit "pre-planning" Analyze and track key financial/operational data to derive meaningful business insights Develop short executive presentations (e.g. MS Excel/Powerpoint) to communicate key trends and results Present financial/operational weekly updates during Market Leader and area GM meetings Ensure stores are meeting operating plan through the use of P/L reviews and quarterly business reviews.

Take Leadership role in Market Development activities to drive AWUS growth

Coordinate with Market Leader and field support to develop market business plans Drive the development and execution of Local Store Marketing Coordinate field support resources (Market Specialists) to execute LSM initiatives Empower GMs to take leadership role in executing LSM (e.g. develop relationships in schools, community, etc.) Coordinate with Market Leader to identify and pursue "new" AWUS growth opportunities

Qualifications

Bachelor's Degree preferred Minimum 3 years multi-unit experience in restaurant/retail industry * Experienced in ensuring operational effectiveness for multi-unit organi