Job Description

DESCRIPTION:

A big reason why Boyd CAT has been able to thrive for over a combined 150 years is our people. Each day, our team strives to adhere to the core values of integrity, commitment, excellence, and service that have sustained our company through the decades. Our focus is to hire the most qualified applicants, provide them with the tools and training they need to succeed, and support them throughout their careers.



Schedules and supervises all activities of the department and provides a high quality of service to customers while achieving profit objectives.

REQUIREMENTS:

High school diploma or equivalent

General knowledge of Caterpillar equipment and components

Experience with computers and S.M.C.S. systems and procedures

General knowledge of service and parts department operations

Ability and willingness to function outside normal working hours

Demonstrated ability to apply tact and diplomacy in dealing with customers and fellow employees

ESSENTIAL FUNCTIONS:

Supervise, train and evaluate staff; maintain high quality work force

Schedule and coordinate repairs by priority, assigning most qualified technicians to achieve highest quality repair at the lowest cost and coordinating work with other departments, branches, or outside vendors to meet estimated completion dates and to keep customer downtime to a minimum

Prepare written estimates; initiate opening, closing, and accuracy of all work orders; document, on work order, all conversations and agreements with customer or branch; approve and verify time cards, Service Reports, SIMS Reports, and monitor paperwork required

Assist in developing Annual Business Plan for Branch Service Department

Supervise personnel and oversee tooling and equipment to maintain a safe, efficient operation while meeting productivity and profit levels established in the Annual Business Plan

Maintain good customer relations; settle customer complaints and/or provide documentation and technical input to assist Branch Management Team in resolving customer controversies

Monitor return of tooling and unused parts; ensure proper processing of parts by Technicians

Resolve unusual or complex issues/problems in coordinating work with other departments or branches

Maintain a high degree of discretion in handling confidential matters

Evaluate employee work performance and counsel or recommend employee for training

Conduct monthly departmental and safety meetings to keep employees informed of policies, procedures, new products, and equipment updates

Perform other duties as necessary and assigned


Compensation: $0-1, negotiable