Job Description

Description:

Bring Your Leadership. Bring Your Accuracy. Bring Your Operational Excellence.

At Goal Solutions, we're transforming the consumer finance industry with smart technology, operational discipline, and talented people. Our servicing operations continue to grow fast-- and we're looking for an

Operations Processing Supervisor

who leads with clarity, supports with intention, and strengthens the performance of a high-volume processing team.


This role is for someone who naturally steps into leadership... someone who thrives in detailed, fast-paced, compliance-driven environments... someone who believes in structure, coaching, accountability, and continuous improvement.

Operations at Goal: How This Role Fits In

Our Operations Processing team is the engine behind accurate servicing. As the

Operations Processing Supervisor

, you will guide the specialists who complete the workflows that directly impact consumer accounts, client performance, and regulatory compliance. You'll provide daily leadership, manage workflow distribution, resolve escalations, and ensure that tasks are completed accurately and on time. Your leadership will help maintain a reliable, efficient operation that supports our call center, client deliverables, and servicing commitments.

What You'll Do

Lead a team responsible for delivering accurate, timely processing across core servicing functions Oversee daily processing workflow, ensuring accuracy, timeliness, and adherence to SLAs. Provide coaching, support, and development for Processing Specialists. Resolve escalations, discrepancies, and operational questions with clarity and professionalism. Monitor workload volumes, quality trends, and performance metrics. Partner with operations, quality, and compliance teams to maintain consistency and process excellence. Support onboarding, cross-training, and continuous improvement initiatives. Strengthen documentation, workflow structure, and operational rhythm.

Impact You'll Make in This Role

Deliver a more accurate, dependable servicing experience for clients and consumers. Strengthen team performance through coaching, clarity, and accountability. Reduce escalations and errors through proactive leadership and quality checks. Improve operational consistency through structure, communication, and collaboration. Support a culture of detail, teamwork, and shared accountability.

Key Responsibilities

Daily Operations Leadership

Lead daily processing tasks, assign work, monitor progress, and ensure timely completion of workflows.

Team Leadership & Development

Coach and support Processing Specialists, reinforce expectations, conduct performance discussions, and build team capability.

Escalation & Issue Resolution

Serve as the escalation point for processing questions, discrepancies, and operational issues; provide clear solutions and communication.

Operational Excellence & Compliance

Ensure workflows follow documented procedures, quality standards, and regulatory requirements; support audits and updates.

Cross-Functional Collaboration

Partner with call center leadership, quality, compliance, and program teams to support a smooth servicing experience.

What You Bring

Experience leading in operations, processing, servicing, or a call center. Hands-on experience in loan servicing, payment processing, financial operations, or similar environments. Strong communication skills with the ability to guide, coach, and influence others. High attention to detail and ability to lead in a volume-driven, deadline-focused setting. Experience handling escalations and resolving operational issues. A structured, calm, solutions-focused leadership style.

Why You'll Love Working Here

Goal Solutions is a place where people can grow, make meaningful impact, and do work that actually matters. You won't get lost in layers of bureaucracy here -- you'll have visibility, voice, and the chance to solve real problems in a company that values innovation and action.

Benefits include

Competitive salary + bonus eligibility 401(k) with 4% company match Long-Term Incentive Program Medical, dental, and vision Annual HSA contribution: $1,700 Life insurance, disability, and critical illness coverage Birthday holiday Two Community Days Free snacks and beverages in the office Paid Parental Leave Generous PTO Tuition reimbursement $2,000 Vacation Incentive after 3 years + Sabbatical Wellness funds, community funds, and more

About Goal Solutions

Goal Solutions ("Goal") provides innovative loan servicing, asset management, collections oversight, treasury services, and analytics for clients across solar, home improvement, personal loans, and student finance markets. We work with hedge funds, traditional banks, ABS investors, insurance companies, and universities, with over $30B in assets under management through Goal and our subsidiaries: GSS Data Services, Launch Servicing, and Turnstile Capital Management.


Headquartered in San Diego, Goal has been named a Best Place to Work by the San Diego Business Journal every year since 2015.


Apply today and help us build the future of Goal Solutions, one great hire at a time.


The is intended to be a general representation of the responsibilities and requirements of the job. However, the description may not be all-inclusive, and responsibilities and requirements are subject to change.


Requirements:

Minimum Qualifications

Minimum of two years of leadership experience in operations, processing, servicing, or call center environment. Minimum of five years of experience in loan processing, payments processing, financial operations, or related servicing roles. Strong communication skills with ability to explain procedures and provide clear updates. Ability to manage multiple priorities with accuracy in a fast-paced, deadline-driven environment. Experience resolving escalations and providing both staff and customer-facing support. Strong analytical skills with high attention to detail.

Preferred Qualifications

Experience reviewing consumer loan documentation. Experience coaching or developing employees in a production-based environment. Familiarity with workflow management tools, ticketing systems, or operational reporting. Demonstrated sense of urgency and commitment to continuous improvement.

Knowledge, Skills, and Abilities

Strong leadership capability with ability to motivate and support team members. Excellent verbal and written communication skills. High attention to detail and accuracy. Ability to remain calm, professional, and solutions-focused under pressure. Strong organizational skills with ability to track and manage multiple workstreams. Collaborative mindset and willingness to support broader operational needs.

Physical and Environmental Requirements

Prolonged periods of sitting and working at a computer. Must be able to communicate effectively via phone, video, and written channels. This position operates in a professional remote or office environment using standard office equipment (computers, phones, printers). * Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.