Job Description

The Opportunity

Delaware North Sportservice is hiring seasonal Suites Supervisors to join our team at American Family Field in Milwaukee, Wisconsin. As a Suites Supervisor, you will ensure all food service and hospitality operations are efficiently carried out while guests receive the highest quality of customer service.

Pay rates range from $13 - $17/ hr depending on skills and experience.

Minimum pay rate: $13.00 / hour
Information on our comprehensive benefits package can be found at . Responsibilities

• Supervises and coordinates Suite Attendants Suite Runners, and Dessert Cart Attendants, including training on company and departmental standards and providing constructive and corrective feedback as needed.
• Ensures a positive and impactful guest experience by delivering professional and courteous guest service.
• Receives and facilitates any suite guests\' and attendants\' requests and orders.
• Analyzes and resolves problems with associates, guests, and the operation with the assistance of the Suites Manager.
• Learn and be comfortable with all food and beverage menu items on Luxury Suites Menu to effectively complete financial transactions and answer guests\' questions.
• Ensures all game day food and beverage orders arrive in a timely manner and quickly addresses any discrepancies with the appropriate area and Suites Manager.
• Maintain a clean, organized, stocked, and safe area.
• Immediately reports any low inventory and safety and maintenance issues to Suites Manager.
• Follows responsible alcohol service policies.
• Completes and assists Suite Attendants with opening and closing duties as outlined according to departmental standards.
• Responsible for performing end-of-month inventory for suites pantry according to inventory standards.
• Inspect suites, kitchens, and storage areas to ensure that health and safety regulations are adhered to at all times.

Qualifications

• Minimum of 2 years previous hospitality and high volume dining experience required.
• Strong knowledge of food and wine.
• Basic knowledge of cost control measures and P&Ls.
• Ability to problem solve and operate in a fast-paced environment.
• Ability to work flexible hours, including nights and weekends.
• Must be able to obtain a City of Milwaukee Bartending License

Physical Requirements

• Stand and walk for the entire length of the shift.
• Frequently required to reach up to 6-7 feet, twist at waist, bending and squat.
• Ability to lift up to 50 lbs.

Shift Details

Varies Who We Are

Delaware North operates concessions and premium dining services at the 41,900-seat American Family Field, home of the Milwaukee Brewers since 1970. We manage concession outlets, suites, all-inclusive areas and clubs at the stadium. We also operate J. Leinenkugel\'s Barrel Yard Brewery, Bar, and Restaurant. The culinary team partners with many local vendors to infuse Milwaukee staples into the food and beverage offerings.

At Delaware North, you\'ll love where you work, who you work with, and how your day unfolds. Whether it\'s in sporting venues, casinos, airports, national parks, iconic hotels, or premier restaurants, there\'s no telling where your career can ultimately take you. We empower you to do great work in a company with 100 years of success, stability and growth. If you have drive and enjoy the thrill of making things happen - share our vision and grow with us.

Delaware North Companies, Incorporated and its subsidiaries consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. Delaware North is an equal opportunity employer.

Delaware North