Job Description

Success Advisors are a critical component of the Access and Success team, supporting students through various support programs and any students from the campus community needing holistic support. Reporting to the Senior Access Officer, this position is housed within the

Division of Student Success

, as part of the dynamic

Access and Success team

committed to advancing equitable student outcomes and enhancing student persistence and graduation.

Duties and Responsibilities

Student Success Advisor-Specific Duties:

Conduct one-on-one and group appointments with students, reviewing appropriate learning strategies for students referred to them via referrals through the Navigate/Early Alert program, Residence Life, MSU 101, CARE team, as well as self-referral by students who know they need help with pursuing their degree. Assist students with decoding important information, navigating university resources, developing ideas and tactics (such as time-management, learning strategies, and goal-setting) to help students receive the full benefit of their education. Provide student-facing assistance and education on learning management via workshops, strategy clinics, hosting classroom lectures, assisting with the US 103 Learning Strategies course, and group appointments. Connect students with learning management instruction and support to enhance retention and degree completion in a variety of settings.

Required Qualifications - Experience, Education, Knowledge & Skills

1. Bachelor's degree in relevant field,

or a combination of education and/or experience from which comparable skills are acquired.

2. Experience in student advising at the post-secondary level or experience with career/professional coaching.

3. Demonstrated experience in program delivery and with a high degree of professionalism.

4. Demonstrated technical competence using personal computers and various software such as word processing, spreadsheets, presentation software & relational databases with a willingness to learn additional department and MSU specific software and programs.

5. Demonstrated experience working in a fast-paced office setting.

6. Ability to troubleshoot problems and have candid conversations.

Preferred Qualifications - Experience, Education, Knowledge & Skills

1. Master's Degree, or combination of education and/or applicable experience equivalent to a master's degree.

2. Experience facilitating and instructing small group workshops and classes.

3. Knowledge of trends in higher education, Human Resources, the economy and/or workforce development trends.

4. Demonstrated experience with teaching and learning pedagogy.

5. Experience facilitating and instructing small group workshops and classes.

6. Possess knowledge of the higher education system and related services.

The Successful Candidate Will

Possess a desire to work with college students. Have a proven ability to work independently and in a team environment. Possess sound decision-making skills. Possess an enthusiastic approach and a high level of integrity. Be experienced managing and maintaining confidential information. Excellence with technology, demonstrated experience, and comfort using new digital apps and online platforms to support student learning and information management. Possess the ability to troubleshoot problems and have candid conversations. Be dedicated to Have the ability to represent the office in a professional manner and serving and effectively communicating with individuals from all backgrounds. Have a strong desire to help students create their MSU experience with intentionality. Be committed to utilizing engaging pedagogy that involves students in the learning process. Possess a willingness and desire to engage in learning themselves. Possess the ability to troubleshoot problems and have candid conversations. Have the ability to relate to, mentor, inspire and develop rapport with students from all backgrounds. Have excellent written and oral communication skills. Have a proven ability to take initiative, work independently and in a team environment. Have effective interpersonal skills including the ability to collaborate successfully with mentors and staff. Possess sound decision-making skills. Possess an enthusiastic approach and a high level of integrity. Be experienced managing and maintaining confidential information.
Have the ability to represent the office in a professional manner.

Position Special Requirements/Additional Information

Maintain a fixed weekly schedule with flexibility to occasionally host events and interact with students during evenings and weekends.



This job description should not be construed as an exhaustive statement of duties, responsibilities, or requirements, but a general description of the job. Nothing contained herein restricts Montana State University's rights to assign or reassign duties and responsibilities to this job at any time.

Physical Demands

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodation. The requirements listed above are representative of the knowledge, skill, and/or ability required.

This position has supervisory duties?

No


Posting Detail Information

Number of Vacancies

1

Desired Start Date

Upon completion of successful search

Position End Date (if temporary)

Open Date

Close Date

Applications will be:

Screening of applications will begin on

12/12/2025

; however, applications will continue to be accepted until an adequate applicant pool has been established.

Special Instructions

EEO Statement

Montana State University is an equal opportunity employer. MSU does not discriminate against any applicant on the basis of race, color, religion, creed, political ideas, sex, sexual orientation, gender identity or expression, age, marital status, national origin, physical or mental disability, or any other protected class status in violation of any applicable law.



In compliance with the Montana Veteran's Employment Preference Act, MSU provides preference in employment to veterans, disabled veterans, and certain eligible relatives of veterans. To claim veteran's preference, please complete the veteran's preference information located in the Demographics section of your profile.