Job Description

Studio Overview

We are a thriving dance studio in Fairburn, GA dedicated to providing high-quality dance education and fostering a love for the arts among students of all ages. With a passionate team and a commitment to excellence, we aim to create an inclusive, inspiring environment where dancers can grow artistically and personally.

Role Overview

The

Studio Experience Coordinator

serves as the welcoming face and ambassador of Norma's Academy of Dance. This role embodies our studio's culture and ensures every student and parent feels seen, supported, and part of our community. The coordinator communicates clearly, represents the studio's values with professionalism, and provides exceptional customer service. They maintain smooth daily operations, support instructors, uphold accurate studio systems, and handle administrative tasks with efficiency and initiative to create a seamless, positive experience for all families.

Key Responsibilities

1. Front Desk Excellence & Customer Service

Perform opening and closing procedures to ensure the studio is prepared, clean, stocked, and secure at the start and end of each shift. Warmly greet every student and parent, maintaining a calm, welcoming, and professional environment. Answer parent questions clearly and confidently across key areas: classes, policies, enrollment steps, and studio logistics. Support smooth drop-off, pick-up, and lobby flow. Reinforce studio policies and expectations with kindness and consistency. Serve as the primary point of contact during your shift, embodying NAOD's culture and values.

2. Operational & Administrative Support

Respond to all inquiries during your shift (phone, CRM messages, email, in-person) with accuracy and professionalism.

Support the full trial experience:

prepare materials, greet/escort families, ensure they feel welcomed and informed, and help convert trials into registered students. Guide families through registration steps, dress code, and uniform purchases. Fulfill merchandise and uniform orders through Square. Maintain an organized, stocked, and professional front desk area. Monitor hallways and transitions to support smooth class flow. Oversee evening dismissal procedures and distribute handouts as needed. Update lobby signage, flyers, and studio boards weekly or as needed. Confidently navigate studio software (StudioPro/StudioSync -- training provided). Oversee the Student of the Month program and ensure pictures are taken.

3. Enrollment & Retention Support

Make retention check-in calls to new families. Run weekly outstanding balance reports and follow up with families. Execute upsells for events, additional classes, workshops, and merchandise. Assist the Enrollment Manager by collecting accurate information from new families during trials and registrations.

4. Event Support & Registration Management

Set up and maintain registration lists for events, clinics, and workshops. Promote upcoming events to families during front desk interactions. Assist with parent and student check-in at NAOD paid events. Provide exceptional hospitality during events to create memorable experiences.

5. Communication, Professionalism & Initiative

Respond to emails during your shift using approved templates and tone. Maintain timely communication with the Director and Enrollment Manager. Uphold and model NAOD's culture, values, and expectations at all times. Demonstrate initiative by noticing issues early and offering solutions. Protect confidentiality and handle sensitive information responsibly.

Key Priorities

Learn dancers' names and build positive, professional relationships with families. Create a welcoming, high-level customer experience that results in happy families who value the studio and provide positive feedback in surveys and online reviews. Support enrollment, retention, and student frequency by confidently guiding families through trials, registration, policies, and upsell opportunities. Prioritize purposeful, helpful in-person interactions while maintaining productivity and completing all administrative tasks on time.

Qualifications

Previous experience in customer service, front desk, or sales (dance/arts education setting preferred). Clear, professional communication skills Highly organized and detail-oriented Comfortable with phone outreach and in-person engagement. Tech-savvy (StudioPro & GoHigh Level experience a plus; training provided) Punctual, reliable, and able to work independently Calm under pressure; able to manage a busy lobby with grace Strong multitasking and problem-solving abilities

Preferred Skills

Empathy and emotional intelligence when interacting with families Ability to problem-solve and think proactively Strong understanding of customer experience and user journey mapping Dance background and/or knowledge Experience with children or dance environments Ability to learn new systems quickly Comfort with upselling and parent communication

Schedule & Compensation

Part-Time:

11-16 hours per week

In-Person:

2-3 days per week

Required anchor shifts:

Thursday: 4:00-9:00 PM & Saturday: 8:00 AM-2:00 PM

Additional support may include:

Wednesday evenings (4-9 PM) & Flexibility to cover Mon/Tues/Wed shifts when needed

Shared Values:

At our studio, we believe in fostering an environment rooted in the following core values:

Excellence, Community, Inclusivity, Trust, and Passion.

Your work at the front desk helps represent and uphold each of these values every day.

Hiring Process

We are committed to a fair and thoughtful hiring process that ensures alignment between the candidate and our studio culture.

The process includes:

Initial Application Submission NAOD Job Questionnaire Skill/Scenario Assessment Initial Virtual Interview Final In-Person Interview with Leadership Job Offer & Onboarding
All applicants will receive timely communication regardless of the outcome. Thank you for considering joining our team and supporting the continued growth of our studio community!

Job Type: Part-time

Pay: $15.00 - $17.00 per hour

Expected hours: 11 - 16 per week

Benefits:

Employee discount Referral program
Work Location: In person