Job Description

CADA Dance Studio is hiring a Student Success Advisor (Front Desk, Sales & Customer Service) who is interested in growing with our studio and looking for upward mobility and a career path! (Social Medial Specialist also available based on experience)

Ready to join the team at the fastest-growing and most exciting dance studio in the Treasure Valley - known for our top-tier instruction, individual attention, and warm environment? Come be a part of our award-winning, 5-star rated dance studio in Meridian, Idaho!

About CADA:

We are seeking for an organized, committed individual who is passionate about working with children, sales and customer service, is detail-oriented and able to multi-task. Join our team and help us maintain and develop our well-oiled machine as the office supports our 150+ dance families and growing. Our organized, systemized processes ensures structure, balance, mutual respect, and predictability for you and our dance parents. We consistently receive feedback about the professionalism, organization, structure, and warmth of our office staff and the support they provide. It's one of the things we are known for and one of the reasons we started CADA. We offer an energetic, thriving atmosphere and provide additional training and continuing education for our instructors and staff.

About the Studio Success Advisor position:

Department: Operations, Sales

Reports to: Sales Director, Office Manager, Office Coordinator, and Studio Director

Job Type: Part time, hourly, W-2

Work Schedule: Monday-Thursday 4:15 PM - 8:15 PM (Must be available till 9:45 PM on days it is needed for trial students) If available Wednesday mornings from 10 AM - 1 PM that is also ideal.

Be the face of the studio to our growing 150+ family client base, build relationships with all clients, and be a major contributor to our clients' positive experience with the studio.

Estimated Hours Per Week:

16-22 hours per week

Compensation for this role starts at

: $10-18/hr. Pay is commensurate with experience, with regular performance-based reviews. Bonus structures available.

Oversees:

Studio Cleaners/Helpers & Front Desk Assistants

Key Responsibilities:

This position is responsible for being an ambassador of CADA and, along with the owner, should embody the culture of the studio so that each student and parent that comes through the door will feel a part of the community! This person should be able to communicate effectively, and understand and relay important messages that the owner wants everyone to know. You must be punctual, open to feedback, and dedicated to thoroughly following processes, manuals, and operating procedures. If not working virtually, you must have reliable transportation.

What success looks like in this position:

Key Performance Indicators (KPIs): Enrollment & Growth/Retention & Customer Satisfaction 80%+ of students that come for intro/trial class register at the studio Average number of classes taken per week per student: 2+ 80%+ retention of students from season to season 95%+ retention of students month to month during season Relationships have been formed with Parents and Students, you know their names, they feel your warmth and welcome Students are safe All daily tasks are done excellently, thoroughly, and by deadline

Responsibilities of the role will include

:

Stewardship- Every employee's #1 responsibility is stewardship to the CADA way. Your number one job is to greet and welcome when people are in the studio- they are your number one focus! Greet everyone that walks in and leaves with eye contact and a warm smile so that you show that you are approachable and look available to them if needed. (hello, goodbye, smile, "have a good night!" etc) Keep the office window open always. Be prepared for daily interactions with customers and answering questions. There may be times when the lobby is empty. During those times, you may be assigned other tasks, but always be ready for the next class start/end time to help usher students and parents where they need to go, and help things run smoothly. Field incoming inquiries from potential students, schedule and run studio tours and trials and convert leads to new registrations. Memorize and execute our 11-Step Enrollment Process and master the art of communicating what sets CADA apart from other studios to prospective families. Continuously create and maintain updated manual for your position Spend time watching CEO-requested online master classes and implement those systems Answer all incoming messages during front desk hours (promptly as someone may be trying to reach their child) Take videos and photos and Facebook Lives during class times as instructed Learn to navigate our customer relationship management software (CRM) and studio management software where needed (this may include updating contact information, sending emails, retrieving account information, registering students, etc) Maintain the lobby and office organization and cleanliness. Pay attention to lobby and bathrooms and notice if someone needs help or they aren't clean. Nothing the things going on around the studio. Encourage children or team that has made a mess to help clean up cheerfully. Assist teachers if a logistical need arises, like bluetooth hooking up, so that teachers can focus on teaching. Be able and willing to repeat information to parents regularly and cheerfully Know names of parents and students and always greet them

by name

when they walk in. Monitor any late student pickups, including communicating with parents or charging late pickup fees where necessary Must be able to keep calm in high emotion situations Conduct yourself so that supervisors and coworkers can depend on your work. Maintain a safe environment at all times for all concerned. Build fierce loyalty among current students and to drive new students to the studio. Be flexible in your schedule and willing to help coworkers. Learn continuously and move steadily and consistently toward "expert status" in your job duties. Music system troubleshooting Daily studio checks (for supplies and Lost and Found) and closing duties May be required to sub for classes as needed/possible Respond to all Slack and GroupMe messages within 24 hours Monday-Friday Assist with young dancers in classes as needed during class hours Take care of any facility or student emergencies Arrive to work 15 minutes early and never be late to open doors and do opening duties
MUST use iPhone/Mac/Apple products (many of our administrative systems are integrated with Apple products, which makes iPhone and Mac usage a must)

All CADA employees must have a working smart phone with enough storage space to download and regularly use the Slack app and GroupMe app for staff communication.

Key Priorities:

Master the sales process and continuously work to communicate with leads and covert to new registrations. Answering all incoming communications, managing inboxes & responding to customers in a timely manner. Being flexible and able to adapt to a changing environment. Maintaining a bubbly, welcoming and positive attitude in all interactions with customers/families. Learn all dancers names and which parents they belong to. Make every person who walks through the door feel welcome and loved. Handling last minute substitute teachers or combining classes or other urgent needs that arise.

Does this sound like a good fit? Apply today!

Job Type: Part-time

Pay: $10.00 - $18.00 per hour

Expected hours: 16 - 22 per week

Benefits:

Employee discount Referral program
Work Location: In person