Job Description

The Student Union's Student Services Manager works on a dynamic team of community builders and Student Union professionals overseeing a variety of student focused services for our department. They work closely with the Union's Associate Director to develop and implement ongoing co-curricular opportunities and operational procedures for those services.

Under minimal supervision, this position is responsible for planning, organizing, directing and/or controlling all aspects pertaining to student service functions of the Union's internal and external customer service, staffing, and financial management operations pertaining to areas including (but not limited to) Union Recreation, Union Services Desk, Union Building Managers, Union Fellowships, & Union Scholarships.

The Student Union is a department within the division of Student Affairs. Student Affairs is comprised of over 20 departments and is focused on supporting student well-being and success with the ultimate goal of assisting students in discovering their passion, people, and purpose. To that end, we aim to foster an environment that encourages employees to embrace innovative service delivery methods to best meet the needs of our students. As a result, students have the opportunity to participate in the creation of campus culture, collaboratively working alongside professional staff, student leaders, and academic partners.

Student Affairs is committed to the grounding of our programs, procedures, and policies in the tenets of anti-racism and inclusion. We recognize the continued importance of education and accountability that promote equity and social justice. Our expectation is that all employees are engaged in this work to create a welcoming environment that supports the success of both students and staff and ensures they have the opportunity to be fully incorporated into university life.

Learn more about the great benefits of working for University of Utah: benefits.utah.edu

Responsibilities

Supervises the Student Area Leaders of the Union Recreation Desk, Services Desk, & Building Managers.

Oversees the student service areas of the Union Recreation Desk, Services Desk, & Building Managers.

Oversees the Union Fellowship Program.

Oversees student scholarship applications and the scholarship application review process.

Implement trainings and co-curricular activities for student services.

Facilitates cooperative and collaborative community and institutional relationships.

Ensures customer satisfaction by analyzing complaints, concerns and suggestions and providing appropriate follow-through.

Forecasts, develops, and implements policies and procedures in the areas of customer service, staff management and co-curricular training goals and objectives that are consistent with University of Utah's policies.

Ensures competency of staff through the development and/or presentation of educational programs and through ongoing staff performance evaluations.


Work Environment and Level of Frequency typically requiredNearly Continuously: Office environment

Physical Requirements and Level of Frequency that may be requiredNearly Continuously: Sitting, hearing, listening, talking. Often: Repetitive hand motion (such as typing), walking. Seldom: Bending, reaching overhead.



This job description has been designed to indicate the general nature and level of work performed by employees within this classification and is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.

Requires a bachelor's (or equivalency) + 6 years or a master's (or equivalency) + 4 years of directly related work experience.
This is a Manager-Level position in the Management track.
Job Code: M23313
Grade: M20

Minimum Qualifications

EQUIVALENCY

STATEMENT

:

1 year of higher education can be substituted for 1 year of directly related work experience (Example: bachelor's degree = 4 years of directly related work experience).

Manager, Operations Project / Program Management:

Requires a bachelor's (or equivalency) + 6 years or a master's (or equivalency) + 4 years of directly related work experience.



Department-specific qualifications:Requires a Bachelor's degree in a related area of assignment or equivalency and 4 - 6 years of progressively more responsible management experience. Background knowledge of assigned department's area of specialization in order to analyze, plan and draw conclusions for recommendations to superiors. Demonstrated leadership skills in planning and directing employees and processes in order to effectively monitor and develop subordinates and to ensure the smooth operation of department. Completion of provided supervisory training within one year of employment may be required.

Preferences

Master's degree in a related area may be preferred.

Type

Benefited Staff

Special Instructions Summary

Additional Information

The University of Utah values candidates who have experience working in settings with students from diverse backgrounds and possess a strong commitment to improving access to higher education for historically underrepresented students.

Individuals from historically underrepresented groups, such as minorities, women, qualified persons with disabilities and protected veterans are encouraged to apply. Veterans' preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.

The University of Utah is an Affirmative Action/Equal Opportunity employer and does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran's status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both.

To request a reasonable accommodation for a disability or if you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Affirmative Action:

Director/ Title IX Coordinator



Office of Equal Opportunity and Affirmative Action (

OEO

/AA)



383 University Street, Level 1 OEO Suite



Salt Lake City, UT 84112



801-581-8365



oeo@utah.edu



Online reports may be submitted at

oeo.utah.edu

For more information:

https://www.utah.edu/nondiscrimination/

To inquire about this posting, email:

employment@utah.edu

or call 801-581-2300.



The University is a participating employer with Utah Retirement Systems ("URS"). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at (801) 581-7447 for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS' post-retirement rules and restrictions. Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or University Human Resource Management at (801) 581-7447 if you have questions regarding the post-retirement rules.

This position may require the successful completion of a criminal background check and/or drug screen.

https://safety.utah.edu/safetyreport This report includes statistics about criminal offenses, hate crimes, arrests and referrals for disciplinary action, and Violence Against Women Act offenses. They also provide information about safety and security-related services offered by the University of Utah. A paper copy can be obtained by request at the Department of Public Safety located at 1658 East 500 South.

Posting Specific Questions

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Required fields are indicated with an asterisk (*).

Applicant Documents

-----------------------

Required Documents

Resume

Optional Documents

Cover Letter

List of References

Open Date

12/05/2025

Requisition Number

PRN43754B

Job Title

Operations Project / Program Management

Working Title

Student Services Manager

Career Progression Track

M00

Track Level

M3 - Manager

FLSA Code

Administrative

Patient Sensitive Job Code?

No

Standard Hours per Week

40

Full Time or Part Time?

Full Time

Shift

Day

Work Schedule Summary

Monday - Friday 9:00 am - 5:00 pm

VP Area

President

Department

00318 - University Union (Day Staff)

Location

Campus

City

Salt Lake City, UT

Type of Recruitment

External Posting

Pay Rate Range

$62,000 - $68,000

Close Date

03/05/2026

Priority Review Date (Note - Posting may close at any time)