Job Description

Southern New Hampshire University is a team of innovators. World changers. Individuals who believe in progress with purpose. Since 1932, our people-centered strategy has defined us -- and helped us grow a team that now serves over 180,000 learners worldwide.
Our mission to transform lives is made possible by talented people who bring diverse industry experience, backgrounds and skills to the university. And today, we're ready to expand our reach. All we need is you.
The opportunity
Southern New Hampshire University is seeking a student employee to fill the role of Volunteer Advocate for our partner organization REACH Crisis Services in Manchester, NH. Volunteer advocates at REACH Crisis Services provide direct services to victims of domestic and sexual violence, stalking and human trafficking through support, information, resource and referral, and personal advocacy based on the empowerment model. Volunteers can provide support in conjunction with staff in the office from 8:30 AM to 5:00 PM.
Job Responsibilities:

• Respond to clients in crisis. Identify problems, explore options, and support clients in making their own decisions.
• Offer emotional support, assistance, advocacy, referral information, and follow-up as needed.
• Document all direct service activities. Record client statistical data, including referrals, if any, and maintain related agency documentation.
• Respect the confidentiality and privacy of those we serve by maintaining confidentiality.
• Collaborate with other staff to enhance direct service delivery as assigned.
• Attend outreach and tabling events as needed.
• Promote the agency's mission.
• Be in the office on an agreed upon commitment with the Direct Service Coordinator.

Minimum Qualifications:

• Current enrollment in classes as part of a SNHU degree program.
• Work study part of financial aid package.
• Students with work study may be prioritized.
• Reliable transportation.
• Must be 18 years old or older.
• Successful completion of the Crisis Intervention Advocacy training (minimum 30 hours).
• Ability to intervene appropriately in crisis situations and maintain confidentiality.

Learning Outcomes:

• Communication
• Team building
• Time management
• Critical thinking
• Professionalism
• Ability to remain calm in a busy environment
• Ability to use active listening

Work Schedule: Flexible, office is open from 8:30-5pm
We believe real innovation comes from inclusion - where different experiences, perspectives and talents are celebrated. So if you're wondering whether SNHU is right for you, take the leap and apply. You might be just the person we're looking for.
Compensation
The hourly pay range for this position is $12.00 - $15.00. Actual offer will be based on skills, qualifications, experience and internal equity, in addition to relevant business considerations.

Skills Required