Job Description

Description & Requirements
We are seeking a highly skilled and strategic Category Director to lead sourcing initiatives for our Telco (Telecommunications) Network category, with a specialized focus on Contact Center as a Service (CCaaS) solutions. This role will be responsible for developing and executing sourcing strategies, managing supplier relationships, and driving cost optimization and innovation across the telecommunications and CCaaS landscape. In addition, this role will manage a small team of Strategic Sourcing Telco and Network professionals.
Essential Duties and Responsibilities:
- Develop and implement the procurement strategy to provide resources on time, minimizing risk to customers and ensuring optimum price.
- Develop and maintain category plans that identify opportunities for operational efficiencies, drive cost savings, manage risk, improve safety, drive innovation, and ensure the continuous development of categories managed.
- Direct a team of Procurement professionals and managers. Assume complete responsibility for all activities and processes associated with the categories assigned.
- Identify potential improvement opportunities using procurement reporting and analysis of management information.
- Identify innovative procurement solutions that provide cashable savings and process efficiencies for the organization.
- Address vendor issues to ensure the highest level of service delivery.
- Enhance contractual and business relationships with vendors.
- Manage the company's acquisition strategies by completing the due diligence and integration activities for the spend categories.
- Facilitate implementation of procurement change initiatives within the category to improve business performance.
- Establish best procurement practices to lead and manage procurement teams.
- Develop and maintain expert knowledge of respective global supply markets, competitors, and product innovations.
Job Specific Responsibilities:

• Develop and implement strategic sourcing plans for Telco Network and CCaaS services, aligned with business goals and technology roadmaps.
• Identify, evaluate, and manage key suppliers in the CCaaS and Telco space. Lead negotiations and contract management to ensure optimal value and performance.
• Stay abreast of industry trends, emerging technologies, and market dynamics in CCaaS and telecommunications to inform sourcing decisions.
• Collaborate with internal stakeholders including IT, Finance, Capture, and Legal to understand requirements and ensure alignment with sourcing strategies.
• Drive cost savings initiatives while managing risk, compliance, and service quality across the supplier base.
• Lead end-to-end sourcing events including RFPs, RFIs, and vendor evaluations for CCaaS platforms and Telco services.
• Negotiate complex agreements including SLAs, pricing models, and performance metrics for CCaaS and Telco services.

Minimum Requirements
- Bachelor's degree in relevant field of study.
-10+ years of relevant professional experience required.
Job Specific Requirements

• Bachelor's degree in Business, Supply Chain, Telecommunications, Engineering or related field.
• 10 years of strategic sourcing or category management experience, with at least 3 years focused on Telco Network and CCaaS.
• Deep understanding of CCaaS platforms (e.g., Genesys Cloud, Amazon Connect, NICE CXone, etc.) and telecommunications infrastructure.
• Demonstrated success building and motivating high-performing team members.
• Proven track record of leading sourcing initiatives and delivering measurable value.
• Strong negotiation, business acumen, analytical, and project management skills.
• Experience working in a matrixed global organization.
• Excellent communication and stakeholder management abilities.

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Strong leadership, collaboration and influencing skills.
Preferred Skills
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Familiarity with cloud-based contact center technologies and digital transformation initiatives.

• Experience with procurement tools (e.g., Ariba, Coupa) and contract lifecycle management systems.
• Knowledge of regulatory and compliance requirements in telecom and CCaaS

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EEO Statement
Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.
Accommodations
Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at applicantaccommodations@maximus.com.
Minimum Salary
$
138,380.00
Maximum Salary
$
187,220.00
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Skills Required