Job Description

Description:

AMBA is seeking an Associate Manager to join our growing Carrier Team! We're looking for someone who is proactive, self-motivated, and can thrive in a collaborative, fast-paced environment.

About AMBA

Since 1981, AMBA has been a trusted provider of essential coverage for retired public servants nationwide. Our reach extends to diverse groups, including hardworking public employees, state retirees, educators, military personnel, trade professionals, firefighters, law enforcement, Unions, Alumni groups, Allied Healthcare, and other non-profit associations. As a full-service marketing and membership development company, we proudly offer outstanding insurance services to our vast network of 44 million members across 450+ associations in all 50 states.

Benefits

Comprehensive benefits package including medical, dental, and vision insurance, spending accounts, and other voluntary benefits. Annual Bonus Program. Corporate 401k Matching. Generous time off including vacation days, 10 paid company holidays, and paid parental leave. Sick time that can be used for both physical and mental wellness days. Community Involvement perks, including 1 paid day off each year to volunteer with a local charity of your choice and company volunteer events. Free, confidential counseling and support through our Employee Assistance Program (EAP), available to all employees and their families. Support & development to cultivate your knowledge and continuing education to support your professional designations. Business casual dress code. Hybrid work arrangement.

About the Role

The Associate Manager will serve as the main point of contact for an assigned client account, ensuring excellent service and account profitability for our Strategic Accounts. The role will coordinate communication between departments, support day-to-day client needs, and manage projects that drive efficient business operations. Working closely with the Relationship Manager and Director of Strategic Accounts, the position will manage the client book of business and provide recommendations to improve servicing and administration.

Duties and Responsibilities:

Manage the delivery of services and day-to-day client needs to retain accounts, establish strong client relationships, and achieve high levels of client satisfaction. Maintain client-required business documentation and ensures all files are up to date. Provide regular updates to management on issue logs and execute on documentation resolutions. Execute all cyclical reporting requirements accurately and on time. Establish and maintain client and carrier relationships while developing a strong understanding of all aspects of each program. Manage escalated member issues by working with functional departments to identify impacts and implement appropriate solutions. Serve as a liaison with internal teams--including operations, marketing, carrier relations, customer service, and IT--to ensure seamless account servicing. Handle special projects such as new plan implementations, rate adjustments, benefit or carrier changes, and program updates. Support operational and compliance audits to ensure reliability, program integrity, and strong carrier partnerships. Assist with marketing plans and reviews materials for adherence to program guidelines. Monitor digital program sites to ensure accuracy and identify enhancement opportunities. Other duties as assigned.

Requirements:
Associate degree or bachelor's degree preferred. P & C or Life & Health license preferred, or the ability to obtain within 90 days. 1-3 years of experience in insurance, account management, or client relations preferred. Excellent verbal and written communication skills. Ability to make sound judgments in demanding situations. Ability to work independently, make decisions, meet deadlines, multi-task and solve problems. Demonstrated performance excellence and leadership qualities in previous positions.

AMBA is an equal opportunity employer committed to providing a workplace free from harassment and discrimination. We celebrate the unique differences of our employees because that is what drives curiosity, innovation, and the success of our business. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, pregnancy, parental status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate. We value diversity and the skills, knowledge, and experience that difference brings to our culture, attracting top talent with shared values and forming the foundation for a great place to work.