Job Description

Overview:
We're not just behavioral health people--we're crisis people.
Connections Health Solutions is a leading provider of immediate-access behavioral health crisis care. Our team combines medical and recovery-oriented treatment to stabilize individuals in crisis and connect them to community-based resources for ongoing recovery.
Founded by emergency room psychiatrists Dr. Chris Carson and Dr. Robert Williamson, our model is physician-led and data-driven, drawing upon more than 15 years of crisis care expertise. Recognized by SAMHSA and the National Council for Mental Wellbeing as a national best practice, we've delivered invaluable treatment to hundreds of thousands of individuals facing crises. Our commitment remains consistent, to improve access, inspire hope, and provide the right support.
Our values shape our decisions, define our culture, and foster continuous learning and growth.
We accept people as they are, creating safe spaces where they feel valued and respected. We inspire hope by walking with people side-by-side, showing them grace and compassion. We act with intention, holding ourselves and each other accountable, and doing the right thing. We work as one team, trusting and supporting each other. We embrace change and innovation, striving to find better ways to fulfill our mission.
We are on a mission to change the face of behavioral health. Help us save lives and make a difference. Responsibilities:
What You'll Do:
The Strategic Account Manager (SAM) is responsible for strategically developing and cultivating long-term relationships with community stakeholders including payors, referring providers, discharging providers, first responders, health systems, and prospective patients to optimize the use of crisis stabilization services as Connections expands nationally.
The SAM has a primary call point ownership of accounts within their assigned geography; while being a strategic partner and collaborative liaison who helps customers achieve their goals, by providing exceptional customer service, and advocates when necessary to see resolution of their challenges.

• Develop and implement engagement and referral plan to target accounts for growth in line with regional and national market strategies
• Manage account inquiries in a manner to minimize account attrition and negative volume variance
• Retention of the business through service excellence
• Proven ability to build and manage relationships with diverse stakeholders, including payors, healthcare providers, and first responder
• Ensures customer retention by developing relationships with personnel at multiple levels of the account including decision-makers, C-suite and other key stakeholders
• Maintain a breadth of knowledge of all Connections services and products
• Analyze targeted accounts and develop recommendations to acquire their business through information collection, marketing initiatives, and account management call cycle, etc.
• Develop and maintain knowledge of services provided by competitors and utilize this information to solidify or enhance the Connections market position
• Support Regional President and Operations leadership
• Contributes to the RFP and contracting processes
• Develops key organizational links to people and functions who can help resolve client problems
• Coordinates frequently with center leadership, IT, Revenue Cycle Management, Operations
• Develop and deliver clients (payor, county, health system, hospital, first responder) dashboards through Tableau, and presentations (i.e. value propositions, business reviews)
• Educate key medical and account personnel on all Connections processes and procedures to ensure accurate and timely transactions
• Cover Open Territories as assigned by manager
• Manage other projects/responsibilities as assigned by manager
• Complete administrative responsibilities, such as expense reports, sales reports, and other business requests
• Complete all trainings within assigned time-lines, demonstrating proficiency
• Documents activity within Salesforce.com (SFDC) CRM platform
• Ensure compliance with company policies and government regulations

This is a field-based position in Washington State; with a majority of the time being spent in the Kirkland area.
Qualifications:
What You'll Bring:

• Bachelor's degree in health administration (BSHA) or a Minimum of five-seven (5-7) years' experience with strategic account ownership in a high volume, customer service environment
• Demonstrated experience in healthcare, with a proven track record in problem resolution, service excellence, and relationship management
• Must be able to perform Safe Clinch patient restraint techniques
• The Company has a mandatory vaccination policy. All successful applicants must be fully vaccinated, including showing proper documentation, or otherwise be exempt pursuant to the Company's exemption process prior to their start date as a condition of employment

It would be great if you had:

• 7-10 years' experience
• Strong understanding of crisis stabilization services and the behavioral health landscape
• Successful experience providing services to health systems and/or health plans
• Customer service background - strategic problem solver
• Possess strong general business acumen, understanding financials (previous ownership/in-depth knowledge of P&L) and metrics

What We Offer:
Full-time only:

• Employees (and their families) are offered comprehensive health insurance, including Medical, Dental, Vision, Accident, Critical Illness, and Hospital Indemnity
• CHS pays for Basic Life, AD&D, Short and Long-Term Disability
• Voluntary Life insurance option for employees and their families
• Health Savings Accounts (with $1,000 to $2,000 employer contribution depending on plan)
• Flexible Spending Accounts (health care and dependent care)
• 401k company match after 6 months (50% of deferrals up to 6% of compensation)
• Generous PTO starting at 160 hours accrued annually and 12 recognized company holidays

All employees (Pool, Part-time and Full-time):

• Employee Assistance Program to help with confidential emotional support, work life solutions, financial solutions, legal assistance, or online support
• After 90 days, you are auto enrolled in the 401k Plan

The typical hiring range for this role in Washington is: $101,660 - $110,000 annually. The exact compensation will be based on factors such as years of experience, competency, and skill level.
#INDWA
EEO Statement:
Connections Health Solutions is an equal opportunity employer. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law. We are committed to creating an inclusive and welcoming environment for all employees and applicants.

Skills Required