Job Description

The Utah Museum of Fine Arts is located on the campus of the University of Utah and offers visitors the opportunity to explore over 5,000 years of human creativity with a collection of over 22,000 objects and art works from classic Greek and Roman antiquities to cutting-edge, contemporary art. Founded in 1914, the UMFA is the state of Utah's art museum, creating exhibitions and programs that serve a wide array of audiences. The UMFA is housed in the award-winning Marcia and John Price Museum Building.

As part of University of Utah, we offer an excellent

comprehensive benefits

package including: tuition reduction, health care, retirement (14.2% employer paid), paid holidays, vacation and sick leave.

The UMFA's Museum Store is an essential part of visitors' experience of the Museum. With more than 80,000 visitors to the Museum annually, the Store generates revenue that supports the Museum's work and mission. With sales totaling over $220,000 annually, the Manager is responsible for the overall business operations of the Store, including: purchasing and display of merchandise, overseeing staffing, training, relationships with consignment artists and vendors, fiscal management, inventory and control, and the production and analysis of financial reports.

Responsibilities

Ensures that the Museum Store is operated according to the mission of the UMFA and follows all Museum/University policies and procedures. Develops and maintains written operation procedures for the training of employees; including how to operate point of sale systems, how to display merchandise, cash handling requirements, customer service expectations, etc. Oversees all aspects of inventory control for the Museum Store and assists the Manager of Accounting in completing daily, monthly, and yearly audits. Conducts regular inventories of stock on hand by researching product history, purchase dates, vendors, etc. to update the inventory control record. Helps prepare department for storewide inventory audits by ensuring proper quantities are entered on the system to match stock in the store. Ensures shipments are correct by checking quantities and conditions of merchandise. Identifies and oversees purchasing of Store merchandise including: ordering, inventory documentation and control, pricing, and payment of all merchandise. Assures that all merchandise codes are current and clearly displayed. Meets with vendors to reorder merchandise and to discuss problems with merchandise that is damaged or expired, late delivery dates, customer dissatisfaction with merchandise, or service, etc. to effectively meet future customer needs, and/or improve customer service. Assures that the store has a cohesive look, is beautifully displayed, stocked, and back inventory is at a suitable level. Promotes the Museum in the local community. Develops and maintains relationships with local artists, vendors, and key community players. Cooperates with the Museum staff by attending necessary meetings and preparing for upcoming events and exhibitions to align merchandise in some cases to the Museum's collection and special exhibitions. Provides financial oversight to the store. Responsible for meeting revenue and income goals. Organizes the annual Holiday Market by meeting and coordinating with artists and with museum staff.

Minimum Qualifications

EQUIVALENCY

STATEMENT

1 year of higher education can be substituted for 1 year of directly related work experience (Example: bachelor's degree = 4 years of directly related work experience).

Supervisor, Customer Service Management:

Requires a bachelor's (or equivalency) + 2 years of directly related work experience or a master's (or equivalency) degree.

Preferences

Five years of retail sales experience; a minimum of one year of experience supervising employees and buying merchandise. Effective oral and written communication skills required. Ability to problem solve and work independently and as a team. Has a commitment to provide consistent approachability with their staff, colleagues, museum visitors and members, community connections, and vendors.

Type

Benefited Staff

Special Instructions Summary

Additional Information

The University of Utah values candidates who have experience working in settings with students from diverse backgrounds and possess a strong commitment to improving access to higher education for historically underrepresented students.

Individuals from historically underrepresented groups, such as minorities, women, qualified persons with disabilities and protected veterans are encouraged to apply. Veterans' preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.

The University of Utah is an Affirmative Action/Equal Opportunity employer and does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran's status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both.

To request a reasonable accommodation for a disability or if you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Affirmative Action:

Director/ Title IX Coordinator



Office of Equal Opportunity and Affirmative Action (

OEO

/AA)



383 University Street, Level 1 OEO Suite



Salt Lake City, UT 84112



801-581-8365



oeo@utah.edu



Online reports may be submitted at

oeo.utah.edu

For more information:

https://www.utah.edu/nondiscrimination/

To inquire about this posting, email:

employment@utah.edu

or call 801-581-2300.



The University is a participating employer with Utah Retirement Systems ("URS"). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at (801) 581-7447 for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS' post-retirement rules and restrictions. Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or University Human Resource Management at (801) 581-7447 if you have questions regarding the post-retirement rules.

This position may require the successful completion of a criminal background check and/or drug screen.

https://safety.utah.edu/safetyreport This report includes statistics about criminal offenses, hate crimes, arrests and referrals for disciplinary action, and Violence Against Women Act offenses. They also provide information about safety and security-related services offered by the University of Utah. A paper copy can be obtained by request at the Department of Public Safety located at 1658 East 500 South.

Posting Specific Questions

------------------------------


Required fields are indicated with an asterisk (*).



What is your highest level of completed education?
+ None
+ High School Diploma or Equivalent
+ Associate Degree
+ Bachelor's Degree
+ Master's Degree
+ Doctorate Degree
How many years of related work experience do you have?
+ Less than 2 years
+ 2 years or more, but less than 4 years
+ 4 years or more, but less than 6 years
+ 6 years or more, but less than 8 years
+ 8 years or more, but less than 10 years
+ 10 years or more, but less than 12 years
+ 12 years or more, but less than 14 years
+ 14 years or more
How many years of supervisory experience do you have?
+ No experience
+ Less than 1 year
+ 1 year or more, but less than 2 years
+ 2 year or more, but less than 4 years
+ 4 years or more

Applicant Documents

-----------------------

Required Documents

Resume

Cover Letter

Optional Documents

Letter of Recommendation 1

Applicant Document - Other

Open Date

10/15/2025

Requisition Number

PRN43331B

Job Title

Customer Service Management

Working Title

Store Manager

Career Progression Track

M00

Track Level

M1 - Supervisor

FLSA Code

Administrative

Patient Sensitive Job Code?

No

Standard Hours per Week

40

Full Time or Part Time?

Full Time

Shift

Day

Work Schedule Summary

Flexible schedule within operating hours, with occasional evening or weekend work required.

We are seeking a candidate who can start on or around 12/01/2025.

VP Area

Academic Affairs

Department

00073 - Utah Museum of Fine Arts

Location

Campus

City

Salt Lake City, UT

Type of Recruitment

External Posting

Pay Rate Range

$45,000 - $50,000

Close Date

01/15/2026

Priority Review Date (Note - Posting may close at any time)

11/07/2025