Job Description

Job Title: On-Site Specialist Liaison


FLSA Status: Non-Exempt
Location: Senior TLC Center - Gastonia

Position Overview

Senior Total Life Care (STLC) is seeking a detail-oriented and collaborative On-Site Specialist Liaison to coordinate all aspects of on-site specialist visits. This role ensures timely preparation, communication, and follow-up between on-site providers, referring providers, and participants. The position reports directly to the Health Information Management (HIM) Manager and plays a key role in supporting seamless care delivery within the Senior TLC program.

Key Responsibilities

Monitor Service Tracking for all on-site referrals and develop schedules for provider visits Prepare documentation and deliver to on-site providers within required timeframes Prepare clinic/day center space as needed prior to provider visits Communicate upcoming appointments to participants and/or caregivers at one month, one week, and one day intervals Obtain signed consent forms, upload to participant charts in Elation, and forward to providers Follow standard operating procedures for scheduling on-site appointments
Document in Service Tracking Update authorizations Add appointments to CareHub calendar Request transportation if required Provide on-site providers with same-day notes; collect and upload notes to participant charts in Elation; route to Primary Care Provider (PCP) for review Monitor Service Tracking for referrals requiring reports; extract notes from external EMR or request from providers Upload visit notes to Elation and route to PCP within expected timeframes Reschedule missed on-site visits as needed Coordinate monthly on-site visits (e.g., Kintegra Dental) Maintain and update the Senior TLC On-Site Calendar in SharePoint Uphold Senior TLC's mission to support seniors' quality of life in the community, vision to be the preferred provider of individualized care, and values of respect, integrity, accountability, shared goals, and compassionate care Perform other duties as assigned

Skills and Competencies

Strong teamwork and collaboration abilities Excellent verbal, written, and interpersonal communication skills Organizational, problem-solving, and critical thinking skills Ability to manage changing priorities and interact effectively across diverse cultures and levels of authority Commitment to confidentiality and attention to detail Documentation and recordkeeping proficiency Flexibility and adaptability in a dynamic care environment

Desired Qualifications

At least 1 year of experience working with the frail elderly population
1 year of related work preferred or2 years of on-the-job training in a medical office setting Proven ability to coordinate provider schedules and manage healthcare documentation workflows

Education, Licensure, Registry and Certification

High school diploma or GED required Certification/registration as a Medical Office Assistant (MA, RMA, CMA, CCMA), CNA, or LPN required

Health Requirements

Must be medically cleared for communicable diseases and up-to-date on immunizations * Must be able to provide care to geriatric populations