Job Description

For more than 170 years, The Hanover has been committed to delivering on our promises and being there when it matters the most. We live our values every day, demonstrating we CARE through our values, Sustainability initiatives and inclusive corporate culture.



Our Finance Controller team is currently seeking a Statistical Analyst II in our Worcester, MA location. Position is eligible for Hybrid/Flex work arrangement. This is a full time, exempt role.

POSITION OVERVIEW:

Responsible for the timely and accurate reporting of detail and aggregate data to external regulatory bodies. Has a solid understanding of all Personal and Commercial Lines of Business. Familiar with statistical agencies and has an understanding of the uses for statistical data within the industry, Able to interpret external reporting requirements and collaborate with teams to develop a satisfactory solution to a regulatory initiative. May be asked to share in the workload of a Business Analyst on an as needed basis. Requires limited supervision.

IN THIS ROLE, YOU WILL:

Perform data reporting tasks in support of one or more line(s) of business with limited scope, i.e., initially assigned to Personal Lines or Commercial Lines to build a foundation on which to expand. Report data as required to ISO (Insurance Services Office), NCCI (National Council on Compensation Insurance), NISS (National Independent Statistical Services), MAIB (Massachusetts Automobile Insurance Bureau) and other State Agencies according to their published requirements timely and accurately. Prepare manual data submissions as needed. Perform necessary data corrections in order to satisfy the regulators tolerance for error. Execute jobs on the Mainframe to produce the data to review and validate output. Respond to correspondence from Regulators and Internal Customers in a timely and professional manner. Stay current with regulatory requirements. Communicates new requirements to the Statistical Business Analysts to assure that any changes impacting processing and reporting systems are addressed appropriately. Participates in project planning from requirements through design, testing, implementation and maintenance for any changes needed to team reporting systems. Maintain detailed instructions for all data reports, processes and data sources. Make decisions within identified scope of responsibility. Prepare State Surcharge Reports, initiate payments of Surcharges and prepare monthly or quarterly Account Reconciliations as required by SOX Report data quality issues to the Statistical Business Analysts. Seek and/or receives guidance from more experienced personnel. May provide technical on-the-job training and guidance to less experienced individuals as needed. Identify, evaluates and implements process improvements. Serve as a project team member for projects of medium to large scope and moderate to high complexity.

WHAT YOU NEED TO APPLY:

Bachelor's degree in a related field or equivalent work experience Three to five years of relevant technical or business work experience. Strong time management skills Ability to identify anomalies in the data being reported, research and offer input to the resolution. Technical expertise with Power BI, Excel, Word, Access, Mainframe applications, i.e. WSF, EOS, Easytrieve Plus, PMS Principles of property and casualty insurance products preferred Insurance data reporting and compliance experience preferred

Key Success Factors:

Analytical Thinking

Applies analytical techniques, e.g., separating a complex whole into its parts or elements to resolve problems or issues.

Communication for Results

Expresses technical and business concepts, ideas, feelings, opinions, and conclusions, so that others understand or are persuaded to act. Creates an environment that encourages and values the opinions of others and promotes sharing of information and ideas.

Conceptual Thinking

Synthesizes facts, trends, inferences, and key issues and/or themes in complex situations Recognizes patterns and relationships between apparently unrelated entities or situations.

Consulting

Uses professional or technical expertise to advise, intervene, and/or influence a customer or internal partner over whom there is no direct authority.

Information Seeking

Thoroughly investigates and researches multiple sources to expose details and complete information about resources, issues, problems and so forth Involves in-depth research, asking probing questions and transcending surface issues.

Innovation

Motivated to improve organizational performance through the introduction of new ideas, methods, processes, products, services, and so forth Develops new ways of looking at a situation.

Mentoring/Developing Others

Shares knowledge, skills or expertise with others; coaches others. Encourages and rewards learning, growth, etc., in others. Creates an environment where employee ownership of self-development is encouraged Supports continual development of staff through assignments, coaching, and training.

Relationship Building

Understands the importance of developing and maintaining cooperative relationships with others at all levels of the organization by making others feel their concerns and contributions are important Builds positive relationships with others to accomplish organizational goals.

Self-Management

Effectively plans and organizes their work to achieve desired outcomes Demonstrates flexibility in applying different approaches to changing work demands. Is confident of own abilities to meet challenges and can maintain performance under stress Seeks improvement through learning, development and feedback.

Business Function, Finance and Accounting Knowledge

An understanding of business functions and the corresponding strategies, benefits, risks, and costs that impact the business. Example business functions include: IT, marketing, sales, finance, HR, and engineering. Business Operations Analysis Analyzes the business impact of markets, trends, issues, technologies, economies, and competition applies that analysis to business issues and challenges.

Information Systems Knowledge

Maintains and applies specific knowledge of information systems elements (hardware, software, network) and their application to business functions/processes.

Physical Demands and Work Environment:

Ability to use a personal computer and standard office equipment

Ability to work in a fast-paced stressful environment

Ability to work cooperatively

Ability to sit and/or stand for extended periods

Ability to travel as needed

This job posting provides cursory examples of some of the job duties associated with this position. The examples provided are not complete, and the position may entail other essential and job-related functions and responsibilities that employees will be required to perform.

CAREER DEVELOPMENT:

It's not just a job, it's a career, and we are here to support you every step of the way. We want you to be successful and fulfilled. Through on-the-job experiences, personalized coaching and our robust learning and development programs, we encourage you - at every level - to grow and develop.

BENEFITS:

We offer comprehensive benefits to help you be healthy, build financial security, and balance work and home life. At The Hanover, you'll enjoy what you do and have the support you need to succeed.

Benefits include:

Medical, dental, vision, life, and disability insurance 401K with a company match Tuition reimbursement PTO Company paid holidays Flexible work arrangements Cultural Awareness Day in support of IDE On-site medical/wellness center (Worcester only) Click here for the full list of Benefits

EEO statement:

The Hanover values diversity in the workplace and among our customers. The company provides equal opportunity for employment and promotion to all qualified employees and applicants on the basis of experience, training, education, and ability to do the available work without regard to race, religion, color, age, sex/gender, sexual orientation, national origin, gender identity, disability, marital status, veteran status, genetic information, ancestry or any other status protected by law.



Furthermore, The Hanover Insurance Group is committed to providing an equal opportunity workplace that is free of discrimination and harassment based on national origin, race, color, religion, gender, ancestry, age, sexual orientation, gender identity, disability, marital status, veteran status, genetic information or any other status protected by law."



As an equal opportunity employer, Hanover does not discriminate against qualified individuals with disabilities. Individuals with disabilities who wish to request a reasonable accommodation to participate in the job application or interview process, or to perform essential job functions, should contact us at: HRServices@hanover.com and include the link of the job posting in which you are interested.

Privacy Policy:

To view our privacy policy and online privacy statement, click here.

Applicants who are California residents:

To see the types of information we may collect from applicants and employees and how we use it, please click here.

Compensation:

The target hiring range for this role may vary based on geographic location and other factors, including merit or performance, demonstrated proficiency, skills for the role, education, travel requirements, and experience. Additional compensation may include an annual bonus (which could take the form of a general bonus, sales incentive, or short-term incentive), long-term incentive or spot recognition awards. The posted range reflects our ability to hire at different position titles and levels depending on background and experience.