Job Description

dnata is one of the world's largest air services providers. Established in 1959, the company ensures the aviation industry operates smoothly and efficiently in 129 airports. Offering ground handling, cargo, travel, and flight catering services in 35 countries across six continents, dnata is a trusted partner for over 300 airline customers around the world. Each day, the company handles over 1,900 flights, moves over 8,500 tons of cargo, books over 16,000 hotel stays, and uplifts over 320,000 meals.



As a dnata Station Manager for Passenger Handling, you will lead, guide direct the passenger handling operation, ensuring customer service operational efficiencies to include safety and compliance.

Essential Duties and Responsibilities:

Responsible for the day-to-day administration and operation of the above wing

operation.

Ensure the station operates in compliance with all company policies and procedures,

and adheres to the company's mission, vision, and values statements.

Coordinates services with Passenger Service Supervisors/account managers and above

wing staff to meet manpower and operational needs and requirements.

Ensure appropriate staffing levels are maintained through proper use of flight and

personnel schedules.

Direct management and supervisory staff responsible for the passenger handling

primary business functions.

Direct and participate in the acquisition, training, and on-boarding of team members. Leverage knowledge of all SLA and SGHA's for current and future customers to deliver

on our commitments with customer service staff.

Develop teams to improve work performance and maximize potential through succession

planning, KPI achievement, coaching, ongoing training, and mentoring.

Establish and maintain a structured communication process between passenger service

agents, supervisors, and account managers.

Regularly interact and obtain feedback from customers to promote the station and

measure the level of customer satisfaction to improve capabilities and processes.

Encourage employee suggestions and involvement in the station's improvement and

growth, its processes, and people.

Proactively serves as liaison between dnata and all airline customers in resolving

customer grievances.

Resolves employee issues. Participates in the planning and monitoring of Passenger Service labor and operational

expenses, as well as other relevant financial activity.

Actively involved in the training and development of all new and current employees. Works closely with the GM of station on budgetary needs

Job Qualifications



2+ Years of management experience in Passenger Service Customer focused attitude, with a high level of professionalism and discretion Excellent communication, interpersonal skills, create a team environment. Detail oriented, with the ability to track task progress to completion. Demonstrated ability to motivate, collaborate and lead. Highly organized with the ability to effectively prioritize and meet deadlines. Must handle confidential matters with appropriate discretion. Ability to travel as required. Must deliver friendly, courteous, and prompt customer service. Demonstrated proficiency with Word, Excel, PowerPoint, and outlook. A general understanding of Window, Google Chrome Browser, Internet Explorer Browser Airline experience is highly preferred. Must be able to work nights, weekends, holidays as required.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.



dnata US is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.