Department: Ground Operations

Our Company Promise

We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.

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The People of Southwest Airlines come together to deliver on our Purpose, which is to connect People to what\xe2\x80\x99s important in their lives through friendly, reliable, and low-cost air travel. Our Station Administrators serve as a one-stop shop for the clerical needs of the Portland Station. The Station Administrator works at a computer workstation within the airport and assists in the coordination of New Hire onboarding processes . Additionally, this role manages access and distribution of materials from Ground Operations Leaders, including station keys, Southwest and airport badges, parking tags/cards, paychecks, communication and training materials, and more as required. The Station Administrator effectively communicates with the Ground Operations Teams, Leaders, and other workgroups to resolve many different inquiries and needs at once, while offering our Legendary Customer Service to our Internal and External Customers.

As a Portland (PDX) Station Administrator, you can expect:
A role that includes working assigned shifts based on seniority. Shifts can include early mornings, late evenings, weekends, and holidays.

U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available.

Fly for free, as a privilege, on any open seat on all Southwest flights - your eligible dependents too

Up to a 9.3% 401(k) Company match, dollar for dollar, per paycheck *

Potential for annual ProfitSharing contribution toward retirement - when Southwest profits, you profit **

Explore more Benefits you\xe2\x80\x99ll love: swa.is/benefits
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Southwest Airlines is an Equal Opportunity Employer.\xe2\x80\xafWe continue to look for opportunities to reflect the communities we serve, and welcome applicants with diverse thoughts, backgrounds, and experiences.

Responsibilities

Provides friendly service and maintains positive relationships with all internal and external Customers to resolve questions, discrepancies and procedural problems within established timeframes

Develop and maintain understanding of Ground Operations and effective relationships with Ground Ops partner departments

General clerical tasks such as filing, distribution of miscellaneous items/documents, answering phones, mail processing, etc.

Responsible for station financials including verification of monies received from Station Sales, preparation of bank deposits, reconciliation and maintenance of petties, etc.

Processes, verifies, balances and reconcile expense reports, invoices and Leader\'s purchasing card as needed to prepare for accounts payable. Audits and provides balancing report to Leader weekly or as needed

Order, maintain, distribute and audit all accountable documents

Prepare and process station level pass requests

Maintenance of station and staff phone lists, org charts, conference room schedules, etc.

Responsible for maintaining the integrity of confidential, proprietary, and sensitive Company and personal information, including Employee files to ensure compliance with company guidelines, support planning decisions, engage stakeholders, and deliver on department goals and requirements

Maintains and archives historical records by documenting changes and revisions to materials such as memos, project files, presentations, spreadsheets, etc.

Serves as primary resource for ensuring Internal Customer Care notifications are completed

Disseminates correspondence and information as required through Company email and board mail

Procurement and distribution of Station supplies

Miscellaneous station duties such as coordination of station keys, badge distribution, parking administration, etc.

Responsible for supporting cross-departmental projects/initiatives via communication and meeting coordination, preparation and organization of meeting materials, schedule preparation and distribution, document preparation, timeline and time frame documentation, luncheon planning, events, etc.

Prepares and coordinates detailed special, real time and recurring reporting for operational and non-operational procedures to evaluate status, company processes, etc.

May perform other job duties as directed by Employee\'s Leaders

Knowledge, Skills and Abilities

Demonstrates experience using Microsoft Office products - Word, PowerPoint, Outlook, and Excel proficiency required

Demonstrates the ability to deliver high quality results when contributing as an individual or member of a Team, including when under tight time constraints and/or while dealing with competing priorities

Self-motivated with the ability to work with minimal direct supervision

Demonstrates good judgement when given confidential/sensitive information

Able to assist in the definition of problems/challenges using various techniques to support realistic solutions, such as influencing strategies

Able to support assignments/projects which are owned cross-departmentally

Exhibits the ability to listen actively and attentively, take notes, and organize meeting materials

Comfortable and articulate delivering formal communication, written and verbal, to various levels of the organization including Customers, subject matter experts, and Leaders

Ability to organize and balance multiple concurrent tasks/assignments while maintaining a high degree of accuracy, attention to detail, and timely delivery

Ability to plan and support special events such as luncheons, meetings, etc.

Effectively follows Leadership direction

Education

Required: High School Diploma or GED

Experience

Required: 1+ years of relevant work experience

Preferred: Administrative experience

Licensing/Certification

N/A

Physical Abilities

Ability to perform work duties from [limited space work station/desk/office area] for extended periods of time

Ability to communicate and interact with others in the English language to meet the demands of the job

Ability to use a computer and other office productivity tools with sufficient speed and accuracy to meet the demands of the job

Ability to lift 30lbs

Other Qualifications

Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines

Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986

Must be at least 18 years of age

Must be able to comply with Company attendance standards as described in established guidelines

401(k) match contributions are subject to the plan\xe2\x80\x99s vesting schedule and applicable IRS limits
** ProfitSharing contributions are subject to plan\xe2\x80\x99s vesting schedule and are made at the discretion of the Company

Southwest Airlines is an Equal Opportunity Employer.
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