Job Description

Summary Statement
Responsible for daily customer service support to employees, pensioners and HR/Benefit Representatives for all benefit programs and services administered by the Statewide Benefits Office. As Program Lead for the State Dental Program, the incumbent will be the primary point of contact for dental program issues, including management of the vendor relationship, contract compliance, and member communication.
Essential Functions
Professional human resource work is characterized by the application of human resource theories, principles and models to support the administration of human resource functions; as well as the use of knowledge, discretion, consultation and independent judgment in applying and/or interpreting human resource laws, rules, regulations, standards, policies and procedures to address a variety of human resource activities, challenges, issues and assignments. Work often involves review, evaluation, consultation, and recommendations of specific courses of action to be taken, through collaboration with employees, supervisors, managers, and others, and in compliance with human resource laws, rules, regulations, standards, policies and procedures.
Essential functions are fundamental, core functions common to all positions in the class series and are not intended to be an exhaustive list of all job duties for any one position in the class. Since class specifications are descriptive and not restrictive, incumbents can complete job duties of similar kind not specifically listed.

• Provides technical guidance, policy and procedure interpretation, eligibility determination, consultation and recommendations to employees, applicants, management, human resource staff, vendors, or others in the assigned human resource function(s).
• Interprets, explains and ensures compliance with state and federal laws, rules, regulations, standards, policies and procedures.
• Analyzes and evaluates requests, inquiries, challenges or practices; makes determinations and defines solutions, options and alternative action as appropriate that ensure equity and/or appropriate and consistent interpretation of laws, rules, regulations, standards, policies and procedures.
• Anticipates broad implications of actions/recommendations and defends recommendations and decisions.
• Conducts research which includes collecting, analyzing and interpreting a variety of data and reports from multiple sources, obtaining and clarifying information, verifying accuracy and troubleshooting discrepancies, reviewing precedents and past decisions, and presenting findings.
• Conducts special reviews, studies and/or projects and presents findings.
• Prepares and analyzes a variety of statistical and narrative reports and may calculate and report on data.
• Uses automated information systems and computer software to research, review, evaluate, and report on human resource data; and may perform quality reviews of data in systems.
• Participates in meetings, conference calls and/or presentations.
• May develop job aids, forms, or communications for area of expertise.
• May research, design, facilitate and/or evaluate effectiveness of service delivery; and may contact outside parties such as vendors, contractors or other entities to gather data and resolve inquiries or issues.
• Communicates and interacts effectively with people across cultures, ranges of ability, genders, ethnicities, ages, and races.
• Performs other related duties as required.

Job Requirements
JOB REQUIREMENTS for State Human Resource Analyst IV
Applicants must have education, training and/or experience demonstrating competence in each of the following areas:
1. Applicants must possess at least one of the following:
Possession of a Bachelors degree or higher.
OR
Four years of professional human resource experience.
OR
Three years of professional human resource experience AND a Statewide Human Resource Certification or professional human resource certification.
In addition to the above requirement, applicants must meet all of the job requirements below:
2. Three years' experience in performing human resource analysis and consultation in support of a human resource function.
3. Three years' experience in providing guidance, direction and recommendations to employees, management or others on inquiries and/or challenges.
4. Three years' experience in researching, analyzing and interpreting data and presenting findings.
5. Two years' experience in ensuring compliance with human resource laws, rules, regulations, standards, policies and procedures.
Additional Posting Information
The State of Delaware recognizes the value of telework and flexible working schedules. This position is eligible for Telework and Alternative Work Schedules according to the State of Delaware's . More information will be shared at the time of interview.
Conditions of Hire
Applicants must be legally authorized to work in the United States. The State of Delaware Executive Branch participates in the Federal E-Verify system where the State will provide the federal government with each new hires Form I-9 information to confirm that you are authorized to work in the U.S. For more information refer to our
Benefits
To learn more about the comprehensive benefit package please visit our website at
Selection Process
The application and supplemental questionnaire are evaluated based upon a rating of your education, training and experience as they relate to the job requirements of the position. It is essential that you provide complete and accurate information on your application and the supplemental questionnaire to include dates of employment, job title and job duties. For education and training, list name of educational provider, training course titles and summary of course content. Narrative information supplied in response to the questions must be supported by the information supplied on the application including your employment, education and training history as it relates to the job requirements.
Once you have submitted your application on-line, all future correspondence related to your application will be sent via email. Please keep your contact information current. You may also view all correspondence sent to you by the State of Delaware in the "My Applications" tab at .
Accommodations
Accommodations are available for applicants with disabilities in all phases of the application and employment process. TDD users may request an auxiliary aid or service by calling (800) 232-5470 or by visiting . You may also call (302) 739-5458 or email for additional applicant services support.
The State of Delaware is an Equal Opportunity employer and values a diverse workforce. We strongly encourage and seek out a workforce representative of Delaware including race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression.

Skills Required